Snatch Casino - El jugador lucha por retirar su dinero.

After a few days I managed to verify my account, I already asked 4 times to withdraw and the withdrawal was rejected by the financial department, and I am already verified and I have already clarified everything they asked.

It's absurd for you to risk losing your money to a platform that doesn't care about the players, my withdrawals are still pending, I hope it resolves.

Depois de dias consegui verificar a minha conta, já pedi 4 vezes para sacar e o saque foi rejeitado pelo departamento financeiro, sendo que eu já estou verificado e já esclareci tudo que pediram.

É um absurdo você arriscar perder seu dinheiro para uma plataforma que não tá nem aí para os jogadores, meus saques ainda estão pendentes, espero que resolva.

Hello Vanderlan97,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Snatch Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when is your account fully verified? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Hi Nick help me please 😊

My account has been verified for over 48hrs.

I played for real money with no bonus.

The last support attempt was yesterday but they always say that the finance department takes care of it and the finance department always rejects withdrawals.

Olá Nick me ajuda por favor 😊

Minha conta já está verificada a mais de 48hrs.

Joguei com dinheiro real sem bônus.

A última tentativa de suporte foi ontem mas sempre falam que é o financeiro que toma conta disso e o financeiro sempre rejeitando os saques.

Hello Vanderlan97,

Based on the screenshots you provided, you requested for a withdrawal on a different CPF number than you should have. Can you please try to request to the correct one and let us know the outcome?

Dear Vanderlan97,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.