Snatch Casino - El jugador no puede acceder al sitio del casino.

As of today, I am not able to access the casino website. There is money in the player account.

Ich kann seit heute nicht mehr auf die Casino Website zugreifen. Auf dem Spielerkonto ist Geld.

Dear Lukas1997,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Snatch Casino.

I checked the casino website just now and for me the website was accessible. https://snatchcasino.com/

Could you please advise if you contacted casino support via support@snatchcasino.com ? What was their response?

Do I understand correctly there is a withdrawable balance on your casino account? Do you have any active withdrawal requests pending in the casino?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Hello, when I follow the link I get the message page not available. There is currently money in the account. I also have three outstanding withdrawal requests.

I also contacted support via email.

Hallo, wenn ich dem link folge, dann kommt der ausruf seite nicht verfügbar. Auf dem Konto befindet sich zur Zeit Geld. Außerdem habe ich drei offene Auszahlungsanfragen.

Ebenfalls habe ich den Support per E-mail kontaktiert.

Have you received any response from casino support regarding the pending withdrawal or any other outstanding balance on your casino account?

Could you please check if you can access the website using a VPN service and access your casino account?

I managed to access the casino website using a German VPN on this specific link:

I'll await your reply.

Dear Lukas1997,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.