Snatch Casino - El jugador no puede retirar sus ganancias.

Hi I have deposited via bitcoin on this site

They don't want to give me the balance because they say they haven't received the funds, it's not true because I have all the proofs, I'm attaching them to you

The problem arises that I have deposited 2025 in bitcoin

Since I have not considered the commission, the gold has received something less and instead of giving me what has really arrived, they claim that nothing has arrived.

I am also attaching some of their answers in chat they don't help me but they snub me

Salve ho depositato tramite bitcoin su questo sito

Non mi vogliono mettere il saldo perché dicono di non aver ricevuto i fondi non e vero perché ho tutte le prove ve li allego

Il problema nasce che io ho depositato 2025 in bitcoin

Siccome non ho considerato la commissione a l'oro è arrivato qualcosa in meno e anziché darmi ciò che realmente è arrivato sostengono che non e arrivato nulla.

Vi allego anche qualche risposta di loro in chat non mi aiutano ma mi snobbano

Dear danilomapelli,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you made any successful deposits before?

Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here.

Thank you very much in advance for your reply.

Best regards,

Kristina

All ok, I fixed it

Tutto ok ho risolto

Dear danilomapelli,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Kristina

Casino.Guru