Snatch Casino - La retirada del jugador se retrasa.

Dear Sir or Madam,

I requested a withdrawal six days ago totaling 2741€. Of this, 1000€ was transferred yesterday, the 2nd of January 2024. I am still missing 1741€. I am at the end of my patience. After countless deposits, I finally have some luck and want to withdraw my winnings, but numerous obstacles are being thrown in my way. My account is fully verified. When I write via email, I only receive standard responses. I constantly have to chase my money. It's very unfair and my hands are tied. I hope you can help me.

Best regards,

M.s.

Sehr geehrte Damen und Herren,

Ich habe nun seit 6 Tagen eine Auszahlung beantragt in Höhe von 2741€. 1000€ wurden gestern 2.1.2024 überwiesen. 1741€ fehlen noch. Ich bin mit meiner Geduld am Ende. Nach unzähligen Einzahlungen habe ich mal etwas Glück und möchte meinen erspielten Gewinn auszahlen und es werden mir massive Steine in den Weg gelegt. Mein Konto ist komplett verifiziert. Wenn man per E-Mail schreibt kommen standard antworten. Ich muss ständig meinem Geld hinterher rennen. Es ist sehr unfair und es sind einem die Hände gebunden. Ich hoffe Sie können mir helfen.

Beste Grüße

M.s.

Hello Mxxxi,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Snatch Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when is your account fully verified? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Please note that we recommend to wait at least 14 days for your withdrawal to be processed specially if it’s your first ever request.

Looking forward to your answer.

Regards,

Nick

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.

Your understanding is greatly appreciated. Wishing you a joyful, successful, and healthy new year 2024, and we will get back to you as soon as possible.

Good morning,

The money is raw cash, no bonus or anything else. My profile has been fully verified since December 25th. I made a withdrawal of around €800 which was paid out quickly. I have now received an email that €1000 will be transferred tomorrow on January 5th, 2024 and €741 on January 10th, 2024. I have played at many online casinos and made withdrawals from time to time, but I have never experienced anything like this. Almost 3 weeks until payment and all of that in pieces. It's a shame about the casino. It's chic and has a GTA vibe, lots of games but that's how you scare away your players. I won't deposit here again. The next time I play at an online casino I will read the reviews etc. carefully so that something like this doesn't happen to me again.

Guten Morgen,

Bei den Geld Handelt es es sich um raw cash kein bonus oder sonstiges. Mein Profil ist seit dem 25 Dezember vollständig verifiziert. Eine Auszahlung in Höhe von ca. 800€ habe ich getätigt welche schnell ausgezahlt wurde. Ich habe jetzt eine E-Mail bekommen das 1000€ morgen also am 05.01.2024 überwiesen werden und 741€ am 10.01.2024. Ich habe bei vielen online casinos gespielt und auch ab und zu Auszahlungen getätigt aber sowas habe ich noch nie erlebt. Beinahe 3 Wochen bis zur Auszahlung und das alles gestückelt. Es ist schade um das casino. Es ist schick hat einen GTA Vibe, viele spiele aber so vergrault man sich seine spieler. Hier werde ich nicht nochmal einzahlen. Wenn ich beim nächsten online casino Zocken werde ich mir die Bewertungen etc. Alles genau durchlesen damit mir sowas nicht nochmal passiert.

Hello Mxxxi,

Please keep in mind that most casinos have daily/weekly/monthly withdrawal limits which are applied to player differently. As the other 2 payouts were promised on 5th an 10th, can you please let us know if any of them arrived since your last post?

Dear Mxxxi,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.