Sol Casino - El depósito del jugador no ha sido acreditado en la cuenta de juego.

Last night, I deposited 49,000 Russian Rubles into my Sol Casino account. Unfortunately, while the funds were properly deducted from my Tinkoff bank account and the transaction was successful, the money was never credited to my gaming account!

I reached out to customer support and spoke with the VIP manager Maria, who informed me that they would need to check with the payment system as it is run by an external company...

This situation is incredibly frustrating and leaves a bad taste in my mouth. It's as if after depositing the funds into Sol Casino, they just "disappeared"... It feels like a petty scam, which is unbelievable!

I'm not sure how to solve this, and I would therefore appreciate your intervention.

Ieri sera ho versato 49.000 rubli russi sulla piattaforma di Sol Casino, purtroppo i fondi sono stati sottratti regolarmente dal mio conto bancario Tinkoff, la transazione e' andata a buon fine, ma i soldi non sono mai stati accreditati sul mio conto di gioco!

Ho contattato il supporto clienti e parlato con la manager vip Maria, la quale mi ha detto che dovranno verificare con il sistema dei pagamenti in quanto e' una societa' esterna...

Questa storia e' molto frustrante, un qualcosa che ti lascia l'amaro in bocca, perche' dopo aver depositato i fondi sulla piattaforma Sol Casino "si sono persi"..., una truffa meschina, incredibile!

Non so come fare per risolvere e di conseguenza per favore chiedo il vostro intervento.

Dear giovarossi,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.

If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Nick

Good morning Nick, thanks for your response.

Unfortunately Tinkoff said that the money from my account was transferred regularly to the casino's receptacle and they cannot block the transaction.

The Bank suggested that I appoint a lawyer and file a complaint with both the police and the prosecutor's office, as pursuant to art. 1102 of the Russian Civil Code the recipient is obliged to return the funds for unjust enrichment. If they do not return anything, the criminal offense of debt appropriation for the purpose of fraud is triggered.

Now I'm also writing about the mess and I warn you that if they don't give me back my funds I will go and report everything to my lawyer.

Greetings

Buongiorno Nick, grazie per ka tua risposta.

Purtroppo Tinkoff ha detto che il denaro dal mio conto e' stato trasferito regolarmente al recipiente del casino e' non possono bloccare la transazione.

La Banca mi ha suggerito di incaricare un difensore e di presentare denuncia sia in polizia che in procuratura, in quanto ai sensi della legge art. 1102 del codice civile russo il recipiente e' tenuto a restituire i fondi per ingiusto arricchimento. Nel caso non restituiscono nulla scatta il reato penale di appropriazione in debito finalizzata alla truffa.

Io adesso scrivo anche il casino e avverto che nel caso non mi restituiscono i miei fondi andro' a denunciare tutto con il mio avvocato.

Saluti

Dear giovarossi,

Please be sure to forward the payment confirmation to the casino as soon as possible and keep in mind that such lost deposit may take up to a month to credit to the player's account. As your deposit was not even a week ago, I would definitely recommend to wait.

Dear giovarossi,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.