Spicy Jackpots Casino - El retiro del jugador se ha retrasado.

Hello,

On December 19, 2024, I made my first withdrawal of 575 euros from the Spicy Jackpots casino. My account is verified. However, nothing is happening and attempts to contact them have been unsuccessful. The live chat is AI-controlled and there is no response to emails. There have already been complaints about this casino. Please feel free to try anyway.

Hallo,

ich habe am 19.12.2024 erstmalig eine Auszahlung in dem Casino Spicy Jackpots über 575 Euro vorgenommen. Mein Account ist verifiziert. Es passiert nichts und Kontaktversuche laufen ins Leere. Der Live Chat wird von KI gesteuert und auf E-Mails erhält man keine Antwort. Es gab ja bereits Beschwerden zu dem Casino. Versuchen Sie es dennoch gerne. 

Dear Tornado123,

Thank you very much for submitting your complaint. I’m sorry to hear about the issue with your withdrawal and understand your concern. However, I’d like to emphasize that we received many complaints about delayed withdrawals from this specific gambling establishment. Regardless of many submitted cases, the casino decided to have a No Reaction Policy approach to all our attempts to negotiate any kind of issues.

I can only imagine how frustrating it must be waiting for your money and not having any feedback about when you’ll receive it and I also genuinely hope that your winnings will be sent to you eventually.

• Could you please share a screenshot of your withdrawal request either here or to my email at tomas@casino.guru?

Thank you in advance for your cooperation and reply.

Best regards,

Tomas

Hello,

I sent a screenshot via email.

Hallo,

ich habe ein Screenshot per E-Mail geschickt.

Dear Tornado123,

Unfortunately, I would like to inform you that since this casino has 10+ cases closed as "No Reaction Policy" we are forced to close your complaint as "unresolved". This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue however, the decrease in rating caused by unresolved complaints could change the casino's approach.

Regrettably, it seems to be a common practice of Spicy Jackpots Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our previous failed attempts to negotiate.

We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts to resolve any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from Spicy Jackpots Casino. I wish I could be of more help.

The casino can reopen this complaint anytime.