Spinanga Casino - El jugador aún no ha recibido las ganancias.

I’ve been waiting for 2 weeks for my withdrawal of 500$. I’ve deposited numerous times and I’m at a loss with this casino. I feel like a victim of theft and I can’t believe this fraudulent casino is allowed to operate. Can you contact them and get my money back?

Dear divadsoccer,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center


PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

All verification is done! No KyC verification pending. It isn’t normal to take so long to process a withdrawal. They ignore all my emails.

this is 100% theft, you need to act on this

Please find proof of pending withdrawal attached

Dear divadsoccer,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Hi, still nothing has been received. Can you do something about it? Withdrawal is not even processed yet…

Thank you divadsoccer for all the information provided. I will now forward your complaint to my colleague Romi (romana.r@casino.guru) who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

I got the funds, but I want them to close my account for good. Please ask them to do so. This casino is shit and I don’t want to play here ever again.

Thank you, divadsoccer, for confirming and for using the Casino Guru complaint resolution center. I’m very glad you have received your funds.

Unfortunately, we are unable to ask the casino to close your account there. Only you can request it yourself.

As the issue has been successfully resolved, we will now mark your complaint as 'resolved' in our system.

Please do not hesitate to contact us in the future if you run into any issues with this or any other casino. We are here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues. 

Thank you in advance for your time. 

Best regards, 

Romi

Casino.Guru