Spinanga Casino - El jugador sufre un retraso en el retiro.

Good day, on March 16, 2024, I decided to withdraw 150 euros and since then the withdrawal request has remained pending. Customer service leaves much to be desired; their email responses are embarrassingly repetitive and seem designed to test one's patience. Now, 12 days later, I still have not received anything. This is a scandal, a downright rip-off. I've been playing in online casinos for years, and I've never experienced anything like this before. Please, I implore you to do something because I don't know what to do anymore.

Buongiorno il giorno 16/3/2024 ho deciso di prelevare 150 euro da quel giorno il prelievo è rimasto in attesa...il servizio clienti è imbarazzante anche le risposte alle mail danno sempre le stesse risposte automaticamente portano i giocatori allo sfinimento della pazienza e adesso dopo 12 giorni ancora non ho ricevuto nulla.... è una vergogna una truffa bella e buona da anni gioco nei casinò on line non mi è mai capitata una cosa del genere vi prego fate qualcosa voi perché io non so più cosa fare

Hello marcomilan98,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Spinanga Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Please note that we recommend to wait at least 14 days for your withdrawal to be processed specially if it’s your first ever request.

Looking forward to your answer.

Regards,

Nick

I have never used bonuses because they didn't even credit me....I played my own cash and won this amount but they always find excuses not to process the payment. It all seems so absurd to me then I see people around complaining about it. the same reason and then I think badly

Non ho mai utilizzato bonus perché nemmeno quelli mi hanno accreditato....io ho giocato cash miei e ho vinto sta somma ma trovano sempre delle scuse per non elaborare il pagamento mi sembra tutto così assurdo poi vedo in giro la gente che si lamenta per lo stesso motivo e allora mi viene a pensare male

I see that unfortunately they continue to always answer me the same things... the modus operandi of this company is not right, in fact I really do not recommend it to anyone

Vedo che purtroppo continuano a rispondermi sempre le stesse cose....non è giusto il modus operandi di questa azienda anzi veramente la sconsiglio a chiun

Today we are on the thirteenth day and they told me that the site is under maintenance and they can't see my withdrawal....which until yesterday they said was in the queue and that payment was very close....these people here take it into account Around people say untrue things just to pass the time....you say to wait to make a complaint but if in the information that the online casino gives about the withdrawal times they say 3-5 days max excluding holidays 2 weeks have passed!!! Are we joking? Please do something my patience is really worn out so it's not fair

Oggi siamo al tredicesimo giorno e mi hanno detto che il sito è in manutenzione e non riescono a vedere il mio prelievo....che fino a ieri dicevano che era in coda e che mancava pochissimo al pagamento....questi qua prendono in giro la gente dicono cose non vere solo per fare passare il tempo....voi dite di aspettare nel fare reclamo ma se nelle informazioni che da il casinò on line su le tempistiche del prelievo che dicono 3-5 giorni max escluso i giorni festivi sono passate 2 settimane !!! Ma stiamo scherzando? Per favore fate qualcosa la mia pazienza è veramente esaurita così non è giusto

14 DAYS HAVE PASSED CAN YOU DO SOMETHING??? I THINK THEY ARE FOOLING ME

SONO PASSATI 14 GIORNI POTETE FARE QUALCOSA??? SECONDO ME MI STANNO TEUFFANDO

You say to wait 14 days I waited and nothing has changed.....

Dite di aspettare 14 giorni li ho aspettati e non è cambiato nulla .....

And you don't even write a review because I have 5 messages waiting, you are complicit with the casinos in my opinion other than helping people

E voi non fate nemmeno recensire perché ho 5 messaggi in attesa siete complici dei casinò secondo me altro che aiutare la gente

Shame on you

Vergognatevi

Hello marcomilan98,

The timer on the top of the website indicates the time left to reply and spamming won't make us reply faster. As the withdrawal is now taking than usual, your complaint will be forwarded to my colleague Peter (peter.c@casino.guru) who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Good morning, 18 days have passed and I always receive the same answers from the casino assistance center, I have to be patient etc. It seems absurd to me, all of this for 150 euros

Buongiorno sono passati 18 giorni e ricevo sempre le stesse risposte da parte del centro assistenza di casinò do avere pazienza ecc mi sembra assurdo tutto questo per 150 euro

Hello there,

Thank you marcomilan98 for providing us with all the information. I hope we'll be able to resolve this issue together.

I would now like to ask Spinanga Casino for their help in resolving this complaint. We would like to know what is the issue with the withdrawal and what can we do to help the player receive their winnings.

Thank you!

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear Customer,

Thank you for reaching out.

We would like to inform you that your withdrawal request was processed from our side on 03.04.2024. Please accept our apology for the delay.

Best regards,

Spinanga.com

Thank you very much for the update.

Dear marcomilan98, we will keep this complaint open until you confirm your withdrawal has been successful. Please keep me informed about any further developments.

Dear marcomilan98,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

It appears that this issue may have been resolved, but without confirmation from the player we are forced to reject this complaint.

The player can reopen this complaint anytime.