Spinanga Casino - El retiro del jugador se retrasa.

The terms and conditions of the casino state that a withdrawal should take a maximum of 3 business days. It has now been over a week, and the site's support just keeps giving me the runaround. I have already seen that many people have complained on AskGamblers, and some never received their withdrawals at all.

in den abg des casinos steht, dass eine auszahlung maximal 3 werktage dauert. es ist jetzt schon 1 woche rum und der support von der seite vertröstet mich nur immer wieder. ich habe schon gesehen, dass sich sehr viele leute bei askgamblers beschwert haben und zum teil nie eine auszahlung erhalten haben.

Dear Samed98,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests. 

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint. 

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.  

Thank you in advance for your patience and understanding.  

Best regards, 

Veronika

Thank you very much Veronica,

Yes, the account has already been verified or has not yet been asked to submit verification documents.

Then I'll wait 14 days and get in touch if the payment still hasn't gone through.

Kind regards

Samed G.

Vielen Dank Veronika,

Ja verifiziert ist das Konto bereits beziehungsweise wurde nicht dazu aufgefordert bisher Verifizierungsdokumente einzureichen.

Dann warte ich dann mal 14 Tage und melde mich, falls die Auszahlung immernoch nicht durch ist.

Freundliche Grüße

Samed G.

Thank you for your reply. Could you please specify when exactly you submitted your withdrawal request?

Have you accumulated your winnings with or without an active bonus?

I paid out my winnings on August 12th. The payout is still being processed. I accumulated the winnings without a bonus.

Thank you.

Ich habe am 12.August den Gewinn ausgezahlt. Die Auszahlung ist weiterhin in Bearbeitung. Den Gewinnbetrag habe ich ohne Bonus angesammelt.

Vielen Dank.

Hello,

I wanted to let you know that after 8 working days I have finally received the amount.

So you can consider the case solved.

Thank you for your help.

Best regards

Samed G.

Hallo,

Ich wollte Ihnen Bescheid geben, dass ich jetzt nach 8 Werktagen den Betrag endlich erhalten habe.

Sie können den Fall also als gelöst betrachten.

Vielen Dank für Ihre Mithilfe.

Mit freundlichen Grüßen

Samed G.

Dear Samed98,

We're happy to hear that your issue has been resolved, and we'll mark the complaint as 'resolved' in our system. Thank you for your cooperation and confirmation. If you encounter any further difficulties with this or any other casino in the future, please don’t hesitate to contact our Complaint Resolution Center. We're always here to assist. 

As you know, we do not charge for our services, nor do we accept any gratuities. However, if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru, it would be much appreciated. Your honest review and any suggestions for improving our complaint resolution and mediation process would be invaluable. Your feedback could also be helpful to others who are considering reaching out to us for assistance with online casino-related issues. 

Thank you in advance for your time. 

Best regards, 

Veronika

Casino.Guru