Spinanga Casino - La cuenta del jugador se cierra después de la solicitud de reembolso.

I reached out to support to ask if they could refund a portion of my lost 1000€, as I have a pregnant wife at home and will get into trouble if she finds out that I lost the 1000€. In response, Spinanga suspended my account. I'm simply requesting a partial refund if they have any compassion.

Ich habe bei Support angefragt ob sie mir von den verspielten 1000€ ein Teil erstatten können da ich eine schwangere Frau Zuhause habe und ich ärger bekomme wenn sie es rausbekommt das ich die 1000€ verspielt habe. Als Antwort hat mir spinanga das Konto gesperrt. Ich erbitte nur eine Teilerstattung wenn die menschlich sind.

Dear DerKanzler,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Spinanga Casino.

Please understand, that we believe the player is the only one responsible for their account, active balance, and all the bets taking place. We won't be able to assist you in requesting a refund based on the situation you are describing.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Was there a withdrawable balance on your account before your account was closed?
• Do you believe you need protection from further gambling in online casinos?

Thank you very much in advance for your reply.

Best regards,

Tomas

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.

Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.