Spinanga Casino - La retirada del jugador se retrasa.

I have made 3 withdrawal requests, the 1st one 6 days ago, but not received any response despite daily communication via chat. They continue asking me for patience and apologize for the delay, saying that the request is being processed, but so far absolutely nothing has happened.

I'm afraid that I may lose my money, despite their reassuring promises.

Έχουν γίνει 3 αιτήσεις ανάληψης η 1η πριν 6 μέρες δεν υπάρχει καμία ανταπόκριση σε καθημερινή επικοινωνία στο chat μου ζητούν υπομονή και συγγνώμη για την καθυστέρηση και ότι είναι το αίτημα σε επεξεργασία αλλά ακόμα δεν έχει γίνει απολύτως τίποτα.

φοβαμαι ότι θα χάσω τα λεφτά μου παρόλο που οι διαβεβαιώσεις που με δίνουν είναι καθησυχαστικές.

Dear efthimioychris1,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.

Thank you in advance for your patience and understanding.

Best regards,

Kristina

Seconds ago, the first deposit was made.

I'm waiting for the next two.

Thank you very much and I will keep you posted

Πριν δευτερολεπτα έγινε η πρώτη κατάθεση.

Περιμενω τις επόμενες δυο.

Σας ευχαριστω πολύ και θα σας ενημερωσω

Thank you for your reply, efthimioychris1. I am happy to hear that! I will keep this complaint open until you confirm your withdrawal has been successful. Please keep me informed about any further developments.

After 4-5 days of waiting for the second withdrawal request I had made of 800 euros, they finally just rejected it without any excuse and in the live chat they block you due to workload.

They made me a deposit of 500 euros after 7 days and now I will have to wait for the rest again.

worst thing that has happened to me really

Μετά από 4-5 μέρες που περίμενα για το δεύτερο αίτημα ανάληψης που είχα κάνει υψουσ 800 ευρώ τελικά μόλις το απέρριψαν χωρίς καμία δικαιολογία και στο live chat σε κλείνουν λόγο φόρτου εργασίας.

Με έκαναν κατάθεση 500 ευρώ μετά από 7 μέρες και τώρα πάλι θα πρέπει να περιμένω άλλες τόσες για τα υπόλοιπα.

οτι χειρότερο μου έχει συμβεί πραγματικα

Do you currently have any pending withdrawals? Could you please post a screenshot of your withdrawal history here in this thread?

Dear efthimioychris1,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.