Spinanga Casino - Los retiros de los jugadores se retrasan en el casino.

I have 3 pending withdrawals, one from last Tuesday, another from last Wednesday...more than the 3 business days they state have already passed...they only respond with copy and paste replies and without providing solutions. Like many users of this casino, I am tired of their excuses and lies.

Tengo 3 retiradas pendientes, una desde el martes pasado, otra desde el miércoles pasado...han pasado más de los 3 días habiles que dicen...solo contestan con copia y pega y sin dar soluciones. Estoy cansado como muchos usuarios de este casino con sus excusas y mentiras.

Hello Nole77,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Spinanga Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Please note that we recommend to wait at least 14 days for your verification/withdrawal to be processed specially if it’s your first ever request.

Looking forward to your answer.

Regards,

Nick

No verification required. The chat does not provide a solution, only there is delay and patience. They seem like robots because they always reply with copy and paste messages. The truth is that I distrust them a lot and I fear that they will not pay.

No requiere verificación. El chat no da una solución solo que hay retraso y paciencia. Parecen robots porque siempre contestan con mensajes de copia y pega. La verdad es que desconfío mucho de ellos y temo que no paguen.

Thanks for waiting! Please note that withdrawal requests are processed by the finance department within 3 business days (Monday to Friday). You will be notified by email as soon as your withdrawal has been processed.

Do you have any other questions I can help you with?

They always answer that...

The same things don't always fail

¡Gracias por esperar! Tenga en cuenta que las solicitudes de retiro son procesadas por el departamento de finanzas dentro de los 3 días hábiles (de lunes a viernes). Se le notificará por correo electrónico tan pronto como se haya procesado su retiro.

¿Tienes alguna otra consulta en la que pueda ayudarte?

Siempre contestan eso...

No fallan siempre lo mismo

The truth is that we are working to resolve your withdrawal request and it is at the top of our priority list.Show original

Unfortunately we do not know exactly when it will be resolved.Show original

We apologize for the inconvenience caused.

They are the kings of excuses...

La verdad es que estamos trabajando para resolver su solicitud de retiro y está en la cima de nuestra lista de prioridades.Mostrar original

Lamentablemente no sabemos exactamente cuándo se resolverá.Mostrar original

Pedimos disculpas por las molestias ocasionadas.

Son los reyes de las excusas...

Solved. You can close the case. I closed the account there. It is the worst casino you can play in.

Solucionado. Podéis cerrar el caso. Cerré la cuenta ahí. Es el peor casino que se puede jugar.

Dear Nole77,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Casino.Guru