Spinanga Casino - Se han confiscado los bonos y las ganancias del jugador.

I used the 100% first deposit bonus option + 30 freespins. I deposited 25 euros and activated the offer! Afterward, I started playing and after about 3 hours they deducted the 25 euro bonus as well as my real balance (the money I had already won) telling me that the 24 hours required to redeem this specific bonus had elapsed, which of course is not true! Scammers, liars, and thieves!

Χρησιμοποίησα την επιλογή μπόνους πρώτης κατάθεσης 100% + 30freespins. Κατέθεσα 25 ευρώ και ενεργοποίησα την προσφορά! Έπειτα ξεκίνησα να παίζω και μετά από 3 ώρες περίπου μου αφαίρεσαν τα 25 ευρώ μπόνους καθώς και το πραγματικό μου υπόλοιπο (τα χρήματα που είχα ήδη κερδίσει)λέγοντας μου ότι έχει παρέλθει το 24ωρο που απαιτείται για να εκπληρωθεί το συγκεκριμένο μπόνους , ενώ φυσικά κάτι τέτοιο δεν ισχύει! Απατεώνες, ψεύτες και κλέφτες!

Dear paschouale,

Thank you very much for submitting this complaint. I'm sorry to hear about your negative experience with Spinanga Casino. Please allow me to ask you a few questions to make sure I understand your situation completely.

Could you please send me the link to the bonus you activated? If you activated your bonus through email, please forward me the email. My email address is veronika.l@casino.guru.

Could you please specify the exact time you made a deposit into your casino account and the exact time you activated your spins?

Have you communicated with the casino customer support regarding this problem?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Good evening Veronica, I used the link from Google directly...https://spinanga.com/gr/registration , I registered by choosing the bonus below

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Then at 3:30 I made a deposit of 25 euros and at 3:36 I activated the bonus

, you can see the time in the photo too! Then after playing with my real money I won some small amounts and having about 50 euros in my account it all disappeared and the amount was zero! Obviously, I immediately went to live chat asking why and their response was that the 24 hours required to complete the goal had passed (note that this was at 7pm, so only 4 hours had passed)! In fact, I was informed that I had accepted a bonus the day before, something which OF COURSE is not the case. Then, as I was clueless and he spoke to me rudely, I asked to delete my account and they did it immediately please

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People are cheaters and liars!!

Καλησπέρα σας Βερόνικα, χρησιμοποίησα τον σύνδεσμο από το Google απευθείας...https://spinanga.com/gr/registration , έκανα εγγραφή επιλέγοντας το παρακάτω μπόνους

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Στην συνέχεια στις 3:30 έκανα κατάθεση 25ευρω και στις 3:36 ενεργοποίησα το μπόνους

, βλέπετε την ώρα και στην φωτογραφία! Στην συνέχεια μετά από παιχνίδι με τα πραγματικά μου χρήματα, κέρδισα κάποια μικρά ποσά και έχοντας περίπου 50ευρω στον λογαριασμό μου εξαφανίστηκαν όλα και μηδενίστηκε το ποσό! Προφανώς και απευθύνθηκα αμέσως στο live chat ζητώντας τον λόγο και η απάντηση τους ήταν ότι έχει παρέλθει το 24ωρο που απαιτείται για εκπλήρωση του στόχου (σημειώστε ότι αυτό έγινε στις 7 το απόγευμα, δηλαδή έχοντας περάσει μόλις 4ωρες)! Μάλιστα μου γνωστοποιήθηκε ότι έκανα αποδοχή μπόνους την προηγούμενη ημέρα ,κάτι το οποίο ΦΥΣΙΚΑ και δεν ισχύει.Στην συνέχεια καθώς δεν έβγαζα άκρη και μου μιλούσε με αγένεια, ζήτησα διαγραφή του λογαριασμού μου και το κάνανε αμέσως παρακαλώ

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Οι άνθρωποι είναι απατεώνες και ψεύτες!!

Could you kindly provide me with the conversation you had with customer support regarding your canceled bonus?

I understand that you've closed your account. However, in order for us to assist you effectively, we'll need some evidence to support your claim. Could you please provide screenshots of your transaction history? Specifically, we require screenshots showing the time you made your deposit, activated your welcome bonus, and the exact time the casino confiscated your winnings.

Without sufficient evidence, it becomes challenging for us to address this issue with the casino on your behalf. We appreciate your cooperation and understanding in this matter. Thank you.

Dear paschouale,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.