SpinCity Casino - Retiro del jugador retrasado por verificación.

The SpinCity app is nothing but a scam!!

After losing over 1000 Euros, I managed to win a small amount of 250 Euros which I requested to withdraw and there were no problems at all! After making several more deposits, I eventually won a sum of 1000 Euros which I wanted to withdraw!

For this, they then wanted a bank statement showing the recent deposit along with a few other documents. I uploaded everything as requested! For over a month I tried every two days to get the verification completed! But it was all in vain!! They would constantly tell me to wait until the verification was done! I was in communication with the support every day!! And nothing happened!!! What's the point of winning if all you can do is make deposits?!

I highly discourage using this!!!

Die SpinCity App ist die reinste abzocke!!

nach dem ich über 1000 Euro verspielt habe, hatte ich ein kleinen Gewinn von 250 Euro die ich mir auszahlen lassen habe und auch ohne Probleme funktioniert hat ! Nach vielen Einzahlungen mehr hatte ich irgendwann mal 1000 Euro gewonnen die ich mir auszahlen lassen wollte!

dafür wollten sie dann ein Kontoauszug mit der letzten Einzahlung und noch ein paar Dokumente haben . Das habe ich alles hochgeladen wie gewünscht! Aller zwei Tage neu , über ein Monat lang versucht die Verifizierung durch zuführen! Ohne Erfolg !! Wurde immer wieder vertröstet ich soll warten bis die Verifizierung durch ist ! Jeden Tag mit den Support geschrieben!! Und nichts ist passiert!!! Du kannst den Gewinn verspielen aber was hat man davon wenn man nur Einzahlung tätigen kann ?!

Nicht zu empfehlen !!!

Dear stefansunnkrumpel,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos takes KYC lightly and it might take a few working days to complete this thorough process.

Could you please advise which documents you have already provided and when exactly you sent the last one? Have you provided all the required documents as soon as possible and in the correct format?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Kristina

Dear stefansunnkrumpel,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.