SpinsBro Casino - El depósito del jugador no llegó.

Dear Casino.Guru team, I paid into this casino on Saturday via Volt, which is actually a real-time transfer.

There was no real-time transfer, just a normal transfer.

I received an email that the deposit was incorrect, but the money was withdrawn anyway. The supporter said that that would be normal with Volt. Today is Monday, the money has been debited but not to my player account. According to support, the money should be on it within a few minutes. Now I'm supposed to run after the deposit and call my bank where the money went. The support says we haven't received it.

Best regards

bracelet

Liebes Casino.Guru-Team ich habe am Samstag via Volt, was eigentlich eine Echtzeitüberweisung ist, in diesem Casino eingezahlt.

Es fand keine Echtzeitüberweisung statt sondern nur eine normale Überweisung.

Ich habe eine Mail bekommen, dass die Einzahlung fehlerhaft war, aber das geld wurde trotzdem abgebucht. Der Supporter meinte, dass das bei Volt bormal wäre. Heute ist montag, das Geld ist abgebucht aber nicht auf mein Spielerkonto. Laut Support sollte das Geld innerhalb weniger Minuten drauf sein. Jetzt soll ich hinter der Einzahlung herlaufen und meine Bank anrufen, wo das Geld geblieben ist. Der support sagt, wir haben es nicht erhalten.

mit freundlichen Grüßen

armand

Dear Armand,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.

If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Nick

Good day,

after a conversation with my house bank, the transfer took place this morning.

IBAN

Purpose of use

everything available.

Who do I contact now?

volt or to Altaprime/the Casino?

Guten Tag,

nach einem Gespräch mit meinem Hausbank, erfolgte die Überweisung heute morgen.

IBAN

Verwendungszweck

alles vorhanden.

An wen muss ich mich nun wenden?

volt oder an Altaprime/das Casino?

Hello Nick.

Thanks for your help explaining the situation. I was able to sort it out and received the money.

The case can be closed.

Best regards

Armand

Guten Tag Nick.

Danke für deine Hilfe die Erklärung der Sachlage. Ich habe es klären können und das Geld erhalten.

Der Fall kann geschlossen werden.

Mit freundlichen Grüßen

Armand

Thank you Armand for letting us know that the issue has been resolved. Please do not hesitate to contact us if you will come across any other trouble again in the future, we will gladly try to help you out.

Regards,

Nick