Spinsy Casino - Se ha retrasado el pago de las ganancias del jugador.

I am having constant problems with the casino and my withdrawal request. They have blocked my withdrawal and have asked me to do KYC which is fine.

I have though submitted multiple copies of the transactions, proof of employment, ID. Pictures of credit cards. They keep asking me for a PDF document of the transactions. This document does not exist. I only get statements for these transactions once a month. I have uploaded screenshots shots. And transaction print outs. I am unable to get a real answer from anyone on that else they want or what we can do about this.

Dear Canadian24,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center


PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

Thanks. The issue isn’t the payment as much as it is they won’t accept the documents I am uploading. Have provided them more than enough to verify myself and as asking for documents that do no exist and have confirmed with my credit card company they are unable to generate.

Dear Canadian24,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Dear Canadian24,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.