Sportaza Casino - El jugador se queja de que no ganó nada.

The casino does not grant free spins. Marginal winnings from the slots.

I have the impression that the games are being manipulated.

If there is no clarification with the casino, I will file a criminal complaint.

Das Casino gewährt keine freispiele. Marginale Gewinne aus den Slots.

ich habe denEindruck, dass die Spiele manipuliert werden.

sollte es zu keiner Klärung mit dem Casino kommen, werde ich Strafanzeige stellen.

Dear Unioner58,

Thank you very much for submitting your complaint. I want to inform you that we cannot make a case solely based on what you are describing. Sometimes you might get lucky and sometimes not; that's how casinos and casino games work. I would recommend reading our article about Payout ratio (RTP): https://casino.guru/learn-about-games-of-chance-rtp-variance.

If you have more information that would help our case, please forward it to me. Unfortunately, at this time, if we don’t have any evidence proving that something unfair is going on, there is nothing we can do. Please do not hesitate to contact me if there is anything else, I could do for you regarding your complaint.

Best regards,

Kristina

Dear Unioner58,

We are extending the timer by 7 days. Please, be aware that in case you fail to reply in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.