Sportuna Casino - El reintegro del jugador se ha retrasado.

These clowns don't even pay a deposit!

Dear inside24com,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center


PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

The account is fully verified and bets were made on it. I am not talking about paying out the winnings!!! I am talking about paying out part of my deposit!!! They are not paying out part of my deposit!!!

Do these clones want to pay me my money? And when will they be declared scammers? It's been more than 14 days since verification. But I need these clowns to make a remorseful apology via video link.

Dear inside24com,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

What do the clowns tell you about paying me my money? How many clowns work at Sportuna Casino?

You ask if everything is okay with me? The clowns did not pay me my money. They did not apologize. And no one contacted me.

Is there any clown from Sportuna Casino on your site? Could you bring this clown here so I can see the clown.

Hey clowns! Are you going to pay?

but how are forum clowns different from casino clowns?

Forum administration, do you really imagine here casinos that are not able to pay out 150 usd of someone else's deposit?

Clowns your time is up. Close the forum, as it is completely useless and is just an advertisement for fraudulent casinos.

you clowns are so flawed

clowns, have you filed a complaint against the licensing organization in Curacao? Or should I do it myself along with a statement to law enforcement agencies?

Clowns, what are we going to do now? All deadlines have passed. Why haven't you gotten on your knees yet?

Dear inside24com,

I hope it is crystal clear that we are not the casino but a 3rd party resolution center. In case of any additional harsh language, your account will be permanently closed here.

Back to your case - if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.

If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.

Regards,

Nick

1. Regarding rude statements, a clown is one of the oldest and most respected professions on the planet. This is the sphere of culture and art and show respect to this cultural profession!! 2. I made a deposit to the casino and it was fully played back, bets were made from it. Now I have been waiting for a month to withdraw my money back!!! The casino has not made the ordered payment to me for a month. And now show respect and apologize for your reproaches for rudeness!!!

When will the casino pay me my 158 usd? Why wasn't the casino downgraded on the forum for being a scam?

Who are you to block my account on the forum? The casino you recommend and advertise owes me my money!!! For what reason are you trying to evade responsibility?

Where is the official response from the casino to not paying my money? Why haven't you provided me with a response from the casino to my complaint yet???

For what reason did you add another 7 days for the casino to respond if the casino did not respond in the first 7 days? Who gave you the right to increase the casino's response time? Do you think I'm waiting for my money here? I don't need my money. I will destroy your reputation and the reputation of the casino you advertise to the maximum on completely legal grounds!

Who gave you the right to answer me on the forum instead of the official casino answer? I'm waiting for the casino answer! I'm not interested in your answers instead of the casino! Bring here the casino that you advertise and that owes me my money and let them answer me!

When will this casino be removed from the forum recommendations? When will the forum administration make a public apology for the incompetent recommendation of this casino on the forum to all the deceived readers of the forum?

Aren't you ashamed to recommend a casino that doesn't even respond to you?

Greetings to all readers of this forum! Today, after 28 days, the casino paid part of my deposit! Is there any merit in this to the forum administration? I don't know. But I want to thank them for this!

Dear inside24com,

I would kindly ask you to stop spamming as you won't get a reply faster.

I'm glad to hear that part of your withdrawal has now arrived.

Can you please clarify how much did you receive and how much is still pending? - did you make multiple withdrawal requests?

Regards,

Nick

I got $158. The casino owes me 0. They don't owe me anything else. Thank you.

Dear inside24com, 

I’m really pleased to hear that your issue has been resolved. I'll go ahead and mark your complaint as 'resolved' in our system. Thank you for confirming the outcome. If you ever face any challenges with this or any other casino in the future, please don’t hesitate to reach out to our Complaint Resolution Center. We’re always here for you. 

As you know, our services are completely free, and we don’t accept any gratuities. But if you could spare a moment to share your experience with our services on Trustpilot, it would mean a lot to me. Here’s the link: https://www.trustpilot.com/evaluate/casino.guru. Your honest review and any suggestions for how we can improve would be incredibly valuable, not just for us, but also for others who might need help with online casino-related issues. 

Thank you so much for your time. 

Best regards, 

Casino.Guru