Stake Casino - Se pasa por alto la autoexclusión del jugador.

I had myself banned from gambling in Belgium several years ago.

However, I've started playing again on Stake about four months ago. I even stated that my residence was in Belgium and was still allowed to play there. I have now also noticed that Stake has no license for Belgium. Isn't this problematic and illegal for Stake to accept my account verification and allow me to make countless deposits, despite my claim that I am registered in Belgium?

Ich habe mich bereits vor mehreren Jahren in Belgien für Glückspiel sperren lassen.

nun habe ich seit etwa 4 Monaten wieder auf stake angefangen , dort habe ich sogar angegeben das mein Wohnsitz in Belgien ist und trozdem durfte ich dort spielen. Ich habe nun aber auch gesehen das stake keinerlei Lizenz für Belgien besitzt. Ist dies dann nicht problematisch und illegal von stake mein Konto Verifizierung zu akzeptieren und mich unzählige einzahlungen tätigen zu lassen obwohl ich angebe das ich in Belgien gemeldet bin?

Dear kingju4222,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Regrettably, at Casino.Guru, we do not handle complaints related to licensing regulations and policies. While I understand your perspective, unfortunately, we are not in a position to provide assistance in this matter. Our role is that of an independent online casinos database that acts as a mediator in resolving players' disputes. However, we lack the authority to enforce the legality of rules.

If your aim is to seek a refund of lost deposits solely on the grounds that the casino lacks a valid license, we are unable to assist you. In each review, we provide users with license information, and it ultimately falls on each player to make an informed decision regarding their choice of casino. The Stake Casino review on our platform includes the following information:

If your preference is to play in licensed casinos exclusively, I strongly recommend checking our list of recommended casinos (here) and utilizing available filters to find the most suitable casino for your needs.

Unfortunately, based on the information received thus far, we will not proceed further with this case. I sincerely apologize that we couldn't offer more assistance in this matter.

Best regards,

Petronela

Dear kingju4222,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that we must reject this particular case due to the lack of response from the player regarding our messages and questions. As a result, we are unable to proceed with any further investigation or provide potential solutions to address the issue at hand. However, we want to emphasize that the player retains the option to reopen this complaint at any time in the future should they decide to do so. We remain open and willing to assist with resolving the matter should the player choose to resume communication.