Sunrise Slots Casino - La retirada del jugador se ha retrasado.

I won $1000 tournament , wothdrawled $900 on 2/1/23, it was approved for payment on 2/2/23 they said 7-10 business days from there I would get my bitcoin deposit…. Still nothing and I get a different excuse everytime I call/chat or email…. I’m so fed up and stressed about it

i wish I didn’t win now… please help me

Dear Tkriley13,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please advise if it was your first withdrawal in this casino? Was the tournament organized by the casino or the game provider? It may be that the payouts need to be checked and approved by the game provider first if it wasn't an in-house tournament.

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it.

Looking forward to hearing from you. Thank you in advance.

Best regards,

Petronela

Thank you for responding. The tournament was a sunrise slots tournament in which I won first place on 2-1-23, for $1000. I asked for withdrawl of $900 on 2/1/23 and was approved by sunrise slots on 2/2/23, in which they promised 7-10 business days and I would be paid by bitcoin. Like I said no such luck and it just keeps getting delayed everyday a different excuse and run around and no one

can help me or tell me why. Thank

you for your help. Kristi

Thank you very much, Tkriley13, for providing all the necessary information. I will now transfer your complaint to my colleague Pavel (pavel.k@casino.guru) who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.  

Hello, Tkriley13!

Thank you for your patience. Now I will be taking care of your complaint and I hope that together we will resolve the problem.

I would like to invite the casino to give them a chance to explain their side of the situation.

Thank you!

Okay good luck they don’t help me at

all!!!! ThanK you so much!

Hold your horses; I got paid today !!!! Thank you it seems as soon as you contacted them they decided to pay…. Crazy to take a month but whatever…. Just don’t expect fast pay from them, but they did pay today so thank you casino guru!!!!

Dear Tkriley13,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Pavel K

Casino Guru Team