Superbit Casino - El retiro del jugador se ha retrasado.

Hello,

I registered at the casino and played as far as no problems then I won and after completing the wager I wanted to apply for a payout then I noticed that this is only possible via the kyrpto wallet coinspaid (coinspaid is not available in Germany) so there is no way how i can withdraw the money deposit and play i can as a german but no chance to ever be able to withdraw my winnings because coinspaid is not available in germany as already said.

the live chat is only in russian and my email has not yet been answered.

I don't know how a casino player from one country can accept but have no way of withdrawing money.

Maybe you can help me or get in touch with the casino.

Many Thanks

Kind regards

Jann s.

Hallo,

ich habe mich bei dem casino angemeldet und gespielt soweit keine probleme dann hab ich gewonnen und nach erfüllen des wagers wollte ich eine auszahlung beantragen dann fällt mir auf dass dieses nur über den kyrpto wallet coinspaid geht (coinspaid ist in deutschland nicht verfügbar) es gibt also keinen weg wie ich das geld abheben kann einzahlen und spielen kann ich als deutscher aber ohne chance meine gewinne jemals auszahlen zu können da coinspaid nicht in deutschland verfügbar ist wie bereits gesagt.

der livechat ist nur auf russich und auf meine email wurde nicht geantwortet bisher.

Ich weiß nicht wie ein Casino Spieler aus einem land annehmen kann aber keine Möglichkeit haben auszuzahlen.

Vielleicht können sie mir helfen oder mit dem casino in kontakt treten.

Vielen Dank

MFg

Jann s.

Dear jann123,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand, that the variety and accessibility of payment methods are not managed by the casino exclusively. Several factors as the Licensing Authority, geolocation, and contracts with the payment providers, and bank restrictions, all have a major influence. If a payment method was available for deposits, it doesn’t mean necessarily, that it will be offered for withdrawals too.

We will contact the casino and ask for their cooperation in resolving your problem, but, before we do so, could you please confirm that your account has been fully verified? Which payment method has been used to deposit funds into your account?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Problem has been solved misunderstanding my side could close it thanks anyway

Problem hat sich behoben misserverständis meiner seite könnte es schließen danke trotzdem

As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, jann123, for your confirmation, and please don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru