Talismania Casino - El jugador está experimentando un retraso en la recogida.

They have been late with the pick-up and they keep giving me excuses when I contact them, they keep changing it from what should have been 3 days to now giving excuses for unacceptable delays.

Έχουν καθυστερήσει με την ανάληψη και μου λένε συνέχεια δικαιολογίες όταν επικοινωνώ μαζί τους, μου τα αλλάζουν συνέχεια από εκεί που θα ήταν 3 μέρες τώρα αναφέρουν δικαιολογίες για καθυστερήσεις απαράδεκτοι.

Dear chrispapagri3,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.

• Could you please advise when exactly you requested this withdrawal?
• Have you made any successful withdrawals before?

Thank you in advance for your reply.

Best regards,

Kristina

Dear chrispapagri3,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.