Talismania Casino - La cuenta del jugador ha sido cerrada con retiro pendiente.

I would like to submit a complaint regarding the Talismania online casino. My user account was closed without a clear explanation, while a withdrawal of 1,000 euros was pending processing.

Situation details:

• Casino name: Talismania

• Blocked withdrawal amount: 1,000 euros

• Date of withdrawal request: [11/2024]

• Account closure date: [11/2024]

When I registered, I followed all the identity verification procedures, and all the requested documents were provided. An initial deposit of 50 euros was made via a friend's bank card with his agreement, but all subsequent deposits were made with my own bank card.

Despite my numerous attempts to obtain explanations and payment for my withdrawal, Talismania no longer responds to my messages.

What I ask:

1. The release of my withdrawal of 1,000 euros.

2. A clear explanation about why my account is being closed.

I remain at your disposal to provide any additional document or information necessary to resolve this dispute.

Thank you in advance for your valuable help.

Je me permets de soumettre une plainte concernant le casino en ligne Talismania. Mon compte utilisateur a été fermé sans explication claire, alors qu’un retrait de 1 000 euros était en attente de traitement.

Détails de la situation :

• Nom du casino : Talismania

• Montant du retrait bloqué : 1 000 euros

• Date de la demande de retrait : [11/2024]

• Date de la fermeture du compte : [11/2024]

Lors de mon inscription, j’ai respecté toutes les procédures de vérification d’identité, et tous les documents demandés ont été fournis. Un premier dépôt de 50 euros a été effectué via la carte bancaire d’un ami avec son accord, mais tous les dépôts ultérieurs ont été réalisés avec ma propre carte bancaire.

Malgré mes nombreuses tentatives pour obtenir des explications et le paiement de mon retrait, Talismania ne répond plus à mes messages.

Ce que je demande :

1. Le déblocage de mon retrait de 1 000 euros.

2. Une explication claire sur la fermeture de mon compte.

Je reste à votre disposition pour fournir tout document ou information complémentaire nécessaire à la résolution de ce litige.

Je vous remercie par avance pour votre aide précieuse.

Dear k6w9bt62pk,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I have checked the terms and conditions of the casino, and this is what I found https://talismania3.com/fr/rules:

Furthermore, please check our Fair Gambling Codex for Players https://casino.guru/fair-gambling-codex-for-players (in English):

"Payments

For deposits and withdrawals, you should only use bank accounts and credit cards held in your own name. If you don't do this, you might get into trouble when trying to make a withdrawal. This rule is mostly in place to prevent credit card misuse and also because of international anti-money-laundering regulations."

Please understand that this rule has been breached. Some exceptions might be allowed by casinos when depositing or withdrawing funds using a joint card or this possibility is communicated beforehand. Technically it is very difficult to check who’s the owner of the payment method at the depositing stage. This can be checked only during the account verification, which is usually done when a withdrawal is requested. Therefore, it is a player’s responsibility to use allowed payment methods only.

Use of payment methods that don't belong to you, regardless of permission will result in similar outcomes when the casino finds out in any online casino.

Thank you very much in advance for your reply and understanding.

Best regards,

Tomas

Hello Tomas,

Thank you for your reply.

I would like to clarify that when I first made a deposit at Talismania Casino, I used a friend's bank card with his consent, as a precaution, as I was not completely comfortable with the site at that time. Subsequently, all my deposits were made with my own bank card.

I now understand that this may be problematic under the casino's terms and conditions. However, I consider that the cancellation of my withdrawal of 1000 euros is a disproportionate sanction, especially since I am prepared to provide all the necessary evidence demonstrating that the use of my friend's card was made with his consent and without fraudulent intent.

I thank you in advance for your understanding and for your help in finding a fair solution to this dispute.

I am afraid your friend's consent doesn't matter at all. Please note that depositing someone else's card is prohibited, and will cause you issues in any online casino. The consequences will be that you won't be able to verify your account and withdraw winnings. I would recommend you abandon such practice since it's only at your disadvantage in all circumstances. Please keep in mind online casinos have the right to verify every payment method you used with them in the past.

I am afraid we won't be able to argue against anti-money laundering regulations online casinos need to abide by, and the complaint will be closed. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Even though we couldn't help you on this occasion, please do not hesitate to contact us if you run into any issues with any online casino in the future.