Talismania Casino - Los retiros de los jugadores se han retrasado.

I made a deposit of €100 on 8/20/24 with the welcome bonus, whose conditions are in the link I attached:

https://talismania4.com/es/promotions/casino/welcome-bonus

I met the conditions and I have 3 pending withdrawals:

1. €500 since 8/27/24
2. €500 since 9/1/24
3. €500 since 9/2/24

The site says they process withdrawals in three days, but this is not the case. The one from 8/27/24 is still not processed, and when I ask, they say they will process it as soon as possible, but it hasn’t happened yet.

Additionally, they haven't asked me for any documents to verify the account, and it says that the account does not need verification.

I'm attaching all the screenshots.

He realizado un deposito de 100 € el 20/8/24 con el bono de bienvenida cuyas condiciones estan en el enlace que adjunto:

https://talismania4.com/es/promotions/casino/welcome-bonus

Cumpli las condiciones y tengo 3 retiros pendientes

1. de 500 desde el 27/8/24
2. de 500 desde el 1/9/24
3. de 500 desde el 2/9/24

El sitio dice que se tramitan y en tres dias y no es así. El del 27/8/24 sigue sin tramitarse y cuando pregunto me dicen que ya lo tramitaran lo antes posible pero no es asi.

Además, tampoco me han pedido ningun documento para verificar la cuenta y pone que la cuenta no necesita verificacion.

Mando en adjuntos todos los pantallazos.

Dear mariasm,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.

Thank you in advance for your patience and understanding.

Best regards,

Tomas

I have sent you the screenshots of:

• the account does not need verification.
• Withdrawals are processed within 3 days according to terms and conditions.

If I had known that this was not the case, I would have chosen another casino.

os he mandado los pantallazos de:

• la cuenta no necesita verificacion.
• los retiros se tramitan en 3 dias segun terminos y condiciones.

De saber que no era así habria elegido otro casino

Dear mariasm,

Could you please let us know whether your withdrawals have been received in your bank account or not?

Dear mariasm,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.