The Pokies Casino - El jugador aún no ha recibido las ganancias.

Made 2 withdrawals over 2.5 days, 1×$2500 1×$1000

During this time, I deposited money in no drama, then I contacted customer chat, and got told cos it's the weekend they take longer.

I've withdrawn many times before and never had any issues. Now I haven't had a reply to the messages I sent them again about still no payment, it takes 24hrs max but this time it's been about 5days

Dear mattireland01,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear mattireland01,

Have you received your withdrawal from the casino yet?

Dear mattireland01,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.