TotoGaming Casino - El jugador tiene dificultades para completar la verificación KYC.

1 month ago I have been reneging with Totogaming, I had just sent the documents for verification and they were approved quickly, but the big problem is the SMS verification, I requested it more than 15/20 times and none came, the chat support, a woman called ANN and a subject named Daniel are disrespectful, they treat the client or useless or criminal, they tell me that it is my problem that I have registered my cell phone number wrong, that it is my problem that I do not receive SMS, that my account is suspicious That's why they discard the sending of SMS and they have to call me to confirm, so 4-5 times on the verge of insult with these two useless.

They confirmed to me several times that they were going to call me during the day and nothing, they never called, every day I enter the chat and send mail to the support email and nothing, the problem is not solved.

There will be no choice but to claim with the license provider of this house of alleged betting house.

My user in totogaming is: godito777

hace 1 mes vengo renegando con Totogaming, justamente habia enviado los documentos para verificacion y fueron aprobados rapidamente, pero el gran problema es la verificacion SMS, lo solicite mas de 15/20 veces y nunca llego ninguno, el soporte de chat, una mujer llamada ANN y un sujeto llamado Daniel son unos irrespetuosos, tratan al cliente o de inutil o de delincuente, me dicen que es mi problema que yo haya registrado mal mi numero de celular, que es mi problema que no recibo SMS, que mi cuenta es sospechosa por eso descartan el envio de SMS y me tienen que llamar para corroborar, asi 4-5 veces al borde del insulto con estos dos inutiles.

Me confirmaron varias veces que me iban a llamar en el transcurso del dia y nada, nunca llamaron, todos los dias entro al chat y mando mail al correo del soporte y nada, no se soluciona el problema. 

No va a quedar otra que reclamar con el proveedor de licencia de esta casa de supuesta casa de apuestas.

Mi usuario en totogaming es: godito777

Dear Daniel,

Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. We will contact the casino and ask for their cooperation resolving this issue, but, before we do so, could you please confirm that verifying your phone number seems to be the only obstacle standing between you and your winnings? Did you provide all the other relevant documents needed to complete KYC (verification) process? I believe we will be able to help you resolving this issue as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

Thank you very much Daniel for providing all the necessary information. I will transfer now your complaint to my colleague Matej who will be at your assistance. I wish you best of luck and hope to see your problem being resolved in the near time to your satisfaction.

Hello Daniel.

In this case, we need help from the casino. The situation as you describe it doesn't make any sense. If the casino didn't contact you yet, did you consider to call them? (In last reply there is a telephone number) you may try to call them and tell them that you were able to call them without any troubles so the problem is on their side.

We would like to ask the TotoGaming Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

After more than 1 month from the support they gave me a totogaming number to be able to call and we could solve the cell phone verification, also a disaster the way to treat the customer, a sms verification system that never arrives and locks any operation by An error of them.

I never deposit anything in this room again.

Thanks for the help and time it took the guru casino people

regards

Despues de mas de 1 mes desde el soporte me dieron un numero de totogaming para poder llamar y pudimos resolver la verificacion del celular, igualmente un desastre la forma de tratar al cliente, un sistema de verificacion por sms que nunca llega y traba cualquier operacion por un error de ellos.

Nunca mas deposito nada en esta sala.

Gracias por la ayuda y el tiempo que se tomo la gente de casino guru

Saludos

Since we haven’t received any response from the casino regarding the issue, we are forced to close the complaint as ‘unresolved’.

The casino can reopen this complaint anytime.

I am very sorry, Daniel, that we were unable to help you.