Vave Casino - El jugador no está satisfecho con el casino.

deposited money before i saw the horrendous reviews online. I didn't read their policy because you would expect the same fair policies you get at other online casinos. I tried to withdrawal and it was declined. When i talked to live support they pointed me to a policy they have on their website that says you must play through your deposit 3 times before you can withdrawl. LOL. absolute nonsense. Then i pointed them to another policy they have where you can refund your deposit within 24hrs of deposit. I was told because i placed 1 bet on their shitty site that I was not eligible for a refund.

Avoid this casino at all costs.

Dear flo1111,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I have checked the terms and conditions, and this is what I found:

"8.11. You must meet the wagering requirements in full before you can withdraw funds from your Account. You must wager your deposit amount at least 3 times for casino/live casino bets and at least 1 time for sports bets before you withdraw."

It means that if you have deposited €10 you need to place bets in the amount of €30 before you’ll be able to withdraw your winnings. It is not unusual for a casino to have this rule. Some casinos require deposit wagering 1x, some 3x, but you can find casinos with even higher wagering requirements for deposited money. I would recommend contacting the casino and following the instructions.

Please let us know if this information was helpful. Looking forward to hearing from you.

Best regards,

Tomas 

Dear flo1111,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.