Vegadream Casino - El jugador ha sido acusado de jugar un juego restringido.

hello I paid a 100 percent bonus in the vegadream casino and then played a slot that is not allowed according to the bonus conditions (cherrypop) I also admit this violation.

I am now used to slots that are not allowed to be played with bonuses or are not allowed

a.) You can't even start it with a bonus or

b.) only the real money balance is displayed

almost every mga casino where I play has implemented this software so that something like this cannot happen in the first place

the casino has missed the chance to implement such software and deliberately lets unsuspecting players fall into the bonus trap even though it would be easy to implement this software

in my eyes, the casino bears a share of the responsibility

I won 770 euros with this bonus and requested it to be paid out. the payout has been canceled and i have received my deposit of 200 euros back.

I'm already fully verified and it wasn't my first withdrawal at this casino.

hallo ich habe im vegadream casino für 100 protzent bonus eingazahlt und dann einen slot gespielt der laut bonusbedingungen nicht erlaubt ist (cherrypop)diesen verstoss gebe ich auch zu.

ich bin es mittlerweile gewohnt das slots die nicht mit bonus gespielt werden dürfen oder nicht erlaubt sind

a.)man sie gar nicht erst mit bonus starten kann oder

b.)nur das echtgeldguthaben wird angezeigt

so gut wie jedes mga casino wo ich spiele hat diese software implementiert damit so etwas gar nicht erst passieren kann

das casino hat die chanche verpasst solche ein software zu implementieren und lässt ahnungslose spieler mit voller absicht in die bonusfalle tappen obwohl es ein leichtes wäre diese software zu implementieren

in meinen augen trägt somit das casino eine mitverantwortung

ich habe mit diesen bonus 770 euro gewonnen und zur auszahlung beantragt. die auszahlung wurde storniert und ich habe meine einzahlung in höhe von 200 euro zurück erhalten.

ich bin bereits voll verifiziert und es war nicht meine erste auszahlung in diesem casino.

Dear fowi30,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. We think that restricted games for bonus play should be blocked, and this rule enforced at software level, i.e., that the casino's software or website shouldn't let players place bets on the games that are not allowed to be played while completing the bonus wagering.

Could you please advise if it was your first redeemed bonus in this casino?

I hope we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

no it was my 4th bonus in total in this casino.

I had already used the 3 welcome bonuses they offer.

then i received an offer by email for a 100 percent reload bonus

I deposited 200 euros and received an extra 200 euros bonus.

nein es war mein insgeamt 4ter bonus in diesem casino.

die 3 willkomenbonusse die sie anbieten hatte ich schon verbraucht.

dann erhielt ich ich ein angebot per mail für ein 100 protzent reload bonus

ich zahlte 200 euro ein und erhielt 200 euro bonus extra.

Thank you very much, fowi30, for providing all the necessary information. I will now transfer your complaint to my colleague Jozef who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello fowi30.

I absolutely appreciate that you shared your experiences with the Casino Guru team. We will now try to get in touch with the casino.

We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

Since we haven’t received any response from the casino regarding the issue, we are forced to close the complaint as ‘unresolved’.

The casino can reopen this complaint anytime.

Dear fowi30.

I am very sorry, but since the casino team is unresponsive, we’re not able to proceed with further investigation. Another option is to file an official complaint at ADR and/or licensing authority of the casino. I will gladly help you with it. Please, be aware that this complaint will affect their reputation on our website. Let me know if you have any questions or require further assistance. 

Best regards, Jozef

jozef.k@casino.guru