Viggoslots Casino - El depósito del jugador nunca ha sido acreditado a su cuenta de casino.

Hello,

I made a deposit of 50 euros last week, on Thursday, June 30th, 2022. This was done via Klarna/Sofortüberweisung. The money was deducted directly from the bank account.

However, the money was not credited to my player account. However, after a phone call to Klarna/Sofort, the money was successfully transferred to the casino.

Now I've been waiting for my money for over a week, which I deposited but it's not in my player account.

Hallo,

ich habe vergangene Woche, am Donnerstag, den 30.06.2022 eine Einzahlung in Höhe von 50 Euro vorgenommen. Diese wurde per Klarna/Sofortüberweisung durchgeführt. Das Geld wurde direkt von Bankkonto abgebucht.

Das Geld wurde aber nicht auf mein Spielerkonto gutgeschrieben. Nach einem Telefonat mit Klarna/Sofort wurde das Geld aber erfolgreich an das Casino übermittelt.

Nun warte ich schon seit über eine Woche auf mein Geld, was ich eingezahlt habe, aber das nicht auf mein Spielerkonto ist.

Dear Tobias111,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I hope I understood correctly that your deposited funds have never been credited to your casino account.

I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.

If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.

Could you please advise if it was your first deposit in this casino?

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Petronela 

Hello,

my first deposit was on 3/17/22.

All by direct transfer and successful.

Hallo,

meine erste Einzahlung war am 17.03.22.

Alle per Sofortüberweisung und erfolgreich.

I fully understand your frustration, Tobias111. As I mentioned earlier, it may take some time for the funds to be located and refunded back to your bank account or credited to your casino account. Therefore, I will set the timer for additional 20 days allowing to casino one full month to investigate, as it is not entirely in their hands, and if there’s no development by then, we will intervene. Let’s stay positive and wait for the good news regarding your deposited funds. Thank you in advance for your patience and understanding.

Hello Tobias111,

Have there been any developments since our last conversation, please? 

Dear Tobias111,

Have you received your deposited funds? We are extending the timer by 7 days. Please, be aware that in case you fail to update the status of your complaint in the given time frame, we will reject it. Looking forward to hearing from you.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.