Vulkan Casino UA - El jugador cree que el reintegro se ha retrasado.

The casino gives an error when paying. I turn to operators who constantly repeat what to expect.

And yesterday I heard that my data for verification is in order and that I can calmly wait for the payment of funds. Today it already gave an error, it said in the process of payment, and the money was never paid, and the problem is not solved.

Казіно при виплаті видає помилку. Я звиртаюся до операторів які постійно повторюють що треба очікувати.

А вчора я почув що віс мої дані для верифікації в порядку і що я можу спокійно очікуваьи на виплату коштів. Сьогодні вже видало помилку там же писало в процесі виплати і гроші так і не вирлатили і проблема не вирішина.

Dear mrochko,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear mrochko,

Have you received your withdrawal from the casino yet?

I kept 3,300 of these funds for the amount I bet because I am on the list of maniacs

Ттримав 3300 це кошти на суму яку я зробив ставку бо я в реєстрі людоманів

Thank you for your reply, mrochko. Would you be so kind as to post here a screenshot of the error you see when you try to request a withdrawal?

Have you made any successful withdrawals before? Could you please confirm that you have passed the KYC verification?

Have you already informed the casino about your gambling problem?

The money was paid, thank you!!!

Гроші виплатили дякую!!!

Dear mrochko,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Kristina

Casino.Guru