Vulkan Casino UA - El jugador tiene problemas para completar la verificación de la cuenta.

I wrote myself on the site I made 03 deposits that fell into the account at the time. I played and won. I try to withdraw, I can't, they asked me for the documentation today it's been 3 days since it was sent. And nothing to check. The attendant said it could take hours or days. How so days. How difficult is it to look at a documentation and make the deposit. Why not ask for account verification when receiving our pix that drops right away.

I want someone to help solve this.

Me escrevi no site fiz 03 depositos que cairam na conta na hora. Joguei e ganhei . Tento sacar não consigo me pediram a documentação hoje faz 3 dias que foi enviada. E nada de verificarem. A atendente falou que pode levar horas ou dias. Como assim dias. Qual dificuldade de olhar uma documetação e fazer o deposito. Porque não pede veriicação de conta na hora de receber nosso pix que cai na hora.

quero que alguem ajude a resolver isso.

Dear DRICA1972,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos takes KYC lightly and it might take a few working days to complete this thorough process.

Therefore, I would recommend that you wait at least one more week. If there is no development by the end of this time frame, please, let us know and we will intervene.

Thank you in advance for your understanding.

Best regards,

Kristina

Good Morning. The account has just been verified but the balance from 5000 has dropped to 3300. I don't understand

Bom dia. A conta acabou de ser verificada porém o saldo de 5000 caiu para 3300. Não entendi

The account has been verified now they took my 5000 withdrawal and divided it into 3 times. And I still have to wait 5 business days to receive the first one.

A conta foi verificada agora pegaram meu saque de 5000 e dividiram em 3 vezes. E ainda tenho que esperar 5 dias úteis para receber a primeira.

Thank you for your reply, DRICA1972. I am happy to hear that your account has been verified and withdrawals are being processed. I will keep this complaint opened until your confirmation regarding successful withdrawal. Please let me know as soon as you receive the payment.

I have a withdrawal to be processed and the money is still in the account, this week they canceled my withdrawal saying there was an error. Now I made a new withdrawal and it doesn't process. He was waiting for us to play more. Absurd. Withdrawal was to be processed from the 1st request and not stay days and then cancel by mistake.

Estou com um saque a ser processado e o dinheiro continua na conta, está semana cancelaram meu saque dizendo que tem erro. Agora fiz novo saque e não processa. Ficou esperando a gente jogar mais. Absurdo. Saque era para ser processado a partir da 1 solicitação e não ficar dias e depois cancelar por erro.

Thanks for the updates, DRICA1972. Have you accumulated your winnings with or without an active bonus? Have you been informed what exactly caused the error?

Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. Thank you in advance.

They didn't inform me anything. Nobody explains anything they just didn't make my withdrawal n

Não me informaram nada . Ninguém explica nada simplesmente não realizaram meu saque n

Just returned another serve without further explanation 040b5e3b-190b-497f-aeb1-78eb90dbf090

Acabaram de devolver outro saque sem menor explicação 040b5e3b-190b-497f-aeb1-78eb90dbf090

They returned my loot and didn't say why. Detail I have 3000 in earnings and they returned. They say to be incomplete but what is incomplete. I just want an explanation.

Devolveram meu saque e não dizem o motivo. Detalhe tenho 3000 em ganhos e devolveram . Dizem estar incompleto mas o que está incompleto. So quero uma explicação.

DRICA1972, we noticed that you have submitted another complaint, but you chose a different casino. Before we move forward, could you please post here an URL link to the casino you are experiencing issues with?

Dear DRICA1972,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond to your complaint in the given time frame, or don’t require any further assistance, we will reject it.

Unfortunately, we’re forced to close this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.