Vulkan Vegas Casino - Cuenta del jugador bloqueada por problemas de geolocalización.

I tried to make a withdrawal and was told I needed to verify my account. I sent in all the required documents and they asked for more. I sent those too, only for them to then block my account.

I sent an email and was told that I had played from another country.

I tried to explain that I travel constantly for work to different restaurants. Then, like a police interrogation, I had to prove that I had actually been in those places.

This whole situation is laughable.

I don't collect memorabilia from my travels.

This company is ripe for complaint. They're robbing people.

προσπάθησα να κάνω ανάληψη και μου είπαν να κάνω επαλήθευση . Έστειλα όλα τα χαρτιά και ζήτησαν και αλλά . Τους έστειλα και τα αλλά και μετά μου μπλόκαραν τον λογαριασμό.

εστειλα μειλ και μου λένε ότι έχω παίξει από άλλη χώρα.

τους εξηγώ ότι λόγο δουλειάς ταξιδεύω για εστιατόρια συνέχεια . Μετά λες και είναι αστυνομία και περνάω ανάκτηση πρέπει να αποδείξω ότι ήμουν εκεί.

ειναι γέλιο όλο αυτό .

δεν κάνω συλλογή από τα ταξίδια μ.

Αυτη η εταιρία είναι για καταγγελία, κλέβει κοσμο

Dear chriskoliag,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Vulkan Vegas Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Have you registered a casino account while in your home country?
• Was your gaming activity mostly from your home country?
• Which games have you played in the casino, to your knowledge?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

I registered from Greece.

I play most of them in Greece.

I don't remember names from games. mainly Egyptian and with coin hold and win

Εγγραφή έκανα από Ελλάδα .

τα περισσότερα τα παίζω στην Ελλάδα .

Δεν θυμάμαι ονόματα από παιχνίδια. κυρίως Αιγιπτιακα και με coin hold and win

Which country have you visited, while playing in the casino, please?

Have you played roughly the same games (games from the same game provider) at home and abroad, to your knowledge?

Italy.

I haven't played much on this provider. It was a new provider for me and I was trying it out, it's not easy to trust your information on the Internet, that's why I'm disappointed with their way.

Ιταλία.

Δεν έχω παίξει πολύ στον συγκεκριμένο πάροχο . Ήταν νέος παροχοσ για μένα και τον δοκίμαζα ,δεν είναι εύκολο να εμπιστευτείς τα στοιχεία σου στο Ίντερνετ για αυτό είμαι και απογοητευμένος από τον τρόπο τους .

Thank you very much, chriskoliag, for providing the necessary information. I will now transfer your complaint to my colleague Adam (adam.m@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Hello chriskoliag,

I have reviewed your case and will contact the casino to see if I can help.

We would like to invite Vulkan Vegas Casino to join the conversation and participate in the resolution of this complaint.

Dear Vulkan Vegas Casino,

Can you please provide further explanation of the factors leading to the player's account having been blocked?

Kind regards,

Adam

Hello

The case was re-considered.

Player may continue using the services by VulkanVegas.

Regards

Thank you very much

Ευχαριστώ πολύ

Thank you for your response, Vulkan Vegas Casino.

Dear chriskoliag,

Can you confirm that you now have access to your account and the complaint can be closed as resolved?

Kind regards,

Adam

All good

Όλα καλά

Dear chriskoliag,

Thank you for the confirmation. I will now mark the complaint as 'resolved' in our system. Please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Adam