Vulkan Vegas Casino - El jugador cree que el reintegro se ha retrasado.

Hello, I've been since 01/14/2020,

registered and verified at VulkanVegas.

I can't be more verified than current. I have provided all data such as personal ID, driver's license, all bank accounts, payslips, bank statements and also my military ID.

On January 17th, 2023 I received a payout of €690.00.

I then had a profit of €5120.00 because I tried to pay out on January 18th and January 19th.

VulkanVegas rejects this payout and asks me for verification.

How am I supposed to verify myself even more if I'm already verified!?

This morning, I looked at the payment history, and the withdrawals I re-requested yesterday were marked as (deleted by user). Although I haven't canceled anything from the payouts. Pretty strange, as soon as you have luck and a higher profit, such customer unfriendly behavior occurs. Very strange

It would be very nice if I could be helped somehow.

Kind regards

Reitbach

Guten Tag, ich bin seit 14.01.2020,

bei VulkanVegas registriert und Verifiziert.

Mehr verifiziert wie aktuell kann ich nicht sein. Ich habe sämtliche Daten wie Personal- ID ,Führerschein , Alle Bankkonten ,Gehaltsabrechnungen, Kontoauszüge und Zusätzlich noch meinen Militärausweis zur Verfügung gestellt.

Am 17.01.2023 habe ich noch eine Auszahlung von 690,00€ erhalten.

Anschließen hatte ich noch einen Gewinn von 5120,00€ , denn ich am 18.01 sowie auch am 19.01 versucht habe auszuzahlen.

VulkanVegas lehnt diese Auszahlung ab und bittet mich um Verifizierung.

Wie soll ich mich noch mehr Verifizieren, wenn ich doch schon verifiziert bin !?

Heute morgen , schaute ich in die Zahlungshistorie, Und die Auszahlungen, die ich gestern erneut beantragt haben, wurden als(vom Benutzer gelöscht) Markiert. Obwohl ich nichts storniert habe von den Auszahlungen. Ziemlich kurios, kaum hat man mal glück und einen höheren gewinn, kommt so ein Kunden unfreundliches Verhalten. Sehr eigenartig

Es wäre sehr nett, wenn mir da irgenwie geholfen werden würde.

Mit freundlichen Grüßen

Reitenbach

Dear TimoRb,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear TimoRb,

Have you received your withdrawal from the casino yet?

Dear TimoRb,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.