Vulkan Vegas Casino - El jugador experimenta un retraso en el proceso de verificación.

I have tried to pass Vulcan Vegas KYC check for a little over 2 months now. That is what they required to pass my 45,04 euro withdraw to my bank account.

What happened is all of my other documents have passed but

whenever I tried to upload pictures of the only credit card I made deposits with it was either declined or Vulcan Vegas claims I have made deposits with two different cards which is completely incorrect.

I have one Visa card with all numbers on it which include credit and debit so Vulcan Vegas cannot pass the Kyc.

Even when it is very obvious it is only one card.

Vulcan Vegas is a scam casino and I want to withdraw my funds.

Link is an animated display .gif of the card I used at Vulcan Vegas.

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Dear jaatineneero,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos takes KYC lightly.

Could you please advise which cards the casino identified as being used for deposits to your account?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Tomas

Dear jaatineneero

Please kindly refer to the e-mail that was just sent.

Kind regards

Could you please explain which cards the casino is asking you to verify? Has your verification progressed in regards to the email the casino send you 3 days ago?

I'll await any news from you.

They keep sending me email to provide pictures of two cards when the card used on the website is a one Visa credit card. The pictures shoud already explain that.

I have sent multiple pictures of this credit card to them with all the credit card digits as requested. Both sides of that card.

I understand your frustration

Kindly provide me with a screenshot of your deposit history from your casino account, please. I'll await your reply. Send the information to my email at tomas@casino.guru

( Little bit too busy rn to respond faster)

so My card is Op classic. Credit card type at Osuuspankki.

I dont understand what you are doing. I just want to withdraw as a legit as my deposit is and why is it so difficult to Withdraw 45€ ?

Nothing special about it. right now they are even delaying??'checking of some documents I sent, again.

So how about be a little bit more professional about it. fix your casino. ???

so what's with it?

Do I understand correctly you submitted some new documents to the casino? Could you please advise what other documents you submitted to the casino and what was the result? I'll await your reply.

Dear jaatineneero,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

No they just keep saying the same nonsense to post pictures of two of my cards, When I only have one.

I have provided every proof that without a doubt show that it is only one credit card, all required numbers visible.

That is why I'm going to call them scammers.

I submitted documents that prove I made the transactions using the credit side of that card from my bank.

Kindly send me the correspondence you received from the casino. My email is tomas@casino.guru

Please include a screenshot from your deposit history so we have a complete picture of the situation.

I have sent that required information.

Thank you very much, jaatineneero, for providing the necessary information. I will now transfer your complaint to my colleague Natalia (natalia.b@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Hi jaatineneero,

I've reviewed your case and am sorry that you came across such a problem with the verification of your account. I'll try my best to help you with the issue by contacting the casino and we'll see what can be done when they reply.

Dear Vulkan Vegas Casino, I'd like to ask you to share more information regarding the case. Can you please specify what second card you reuqest to verify? I hope that you can assist in this matter. If you have any supporting evidence regarding the payment methods used by the player, please send it to my email address natalia.b@casino.guru.

Looking forward to hearing from you!

Best regards,

Natalia

Hello,

The player may request the withdrawal.

Kind regards

Thank you for your response, Vulkan Vegas Casino.

Dear jaatineneero, can you please try to submit a new withdrawal request? Please, let us know when it will be approved.

Dear jaatineneero,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

I received my withdrawal. case for my part is closed. I dont understand why they had to make such a simple thing so difficult.

Dear jaatineneero,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Natalia

Casino.Guru