Vulkan Vegas Casino - El jugador lucha por verificar su cuenta.

I've been sending the necessary documents for days and every day they tell me to send them again. The data is correct, as requested. I even opened a pay4fun account and they didn't solve it. Please help me.

Estou a dias mandando os documentos necessários e todos os dias falam pra mandar novamente. Os dados estão corretos, da forma que pediram. Abrir até uma conta no pay4fun e não resolveram. Por favor me ajude.

Hello neegapamela2,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with xxx Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when exactly is the verification process ongoing? Which documents have been already approved and which ones not? When was the last time you spoke to the casino and what was it about?

Please note that the verification process may take up to 14 days after sending in all the requested documents.

Looking forward to your answer.

Regards,

Nick

I've been trying to validate since the 10/07th. But every day they send me a message informing me that I need to send a selfie holding the Rg and account with Pix. I've done this 3 times and every day I get the same message.

I don't know if any are missing or if they're right. Because their chat only sends us to wait and that's it. It doesn't even tell you if it's right or if you need anything else.

I spoke with them today and the deadline is 2 business days, not 14 days.

But when it's time to deposit it's super easy, it falls on time, it doesn't even need validation. When it's time to cash out what you've won, the mess begins.

Worse than they don't even inform you that you have to validate to withdraw, I only found out, because I entered this site.

Estou desdo dia 10/07 tentando validar. Porém todos os dias me mandam mensagem informando que preciso mandar uma selfie segurando o Rg e da conta com Pix. Já fiz isso 3 vezes e todo dia, recebo a mesma mensagem.

Não sei se falta algum ou se está certo. Porque o chat deles, só manda a gente aguarda e pronto. Nem informa se está certo ou se precisam de mais alguma coisa.

Falei com eles hoje e o prazo que daí é 2 dias úteis, não 14 dias.

Só que na hora de depositar é super fácil, cai na hora, nem precisa de validação. Na hora de sacar o que você ganhou, começa a bagunça.

Pior que eles nem informam que tem que validar pra sacar, eu só fiquei sabendo, porque entrei nesse site.

Hello neegapamela2,

The 14 days are a recommended time frame as within this time the casinos should verify the player. As it still haven't passed I can only recommend to forward all the requested documents to them even if they ask for it multiple times as there might be a reason for it.

I managed to solve it, thank you, 🥰

Já consegui resolver, obrigada, 🥰

Thank you neegapamela2 for letting me know that the issue has been resolved. Please do not hesitate to contact us if you will come across any other trouble again in the future, we will gladly try to help you.

Regards,

Nick