Vulkan Vegas Casino - El jugador no puede retirar ganancias.

Vulkan Vegas are literally scammers, I won money that they never let me withdraw, I sent all the data they ask for for verification and they never approved it, after a month of complaints and excuses from them, they blocked my account, and they sent me that they can unlock it but I lose all the winnings, anyway. They are scammers. They do not pay.

Vulkan Vegas son unos estafadores literalmente, gane un dinero que nunca me dejaron retirar, envié todos los datos que piden para la verificación y nunca me lo aprobaron, después de un mes de reclamos y de excusas de parte de ellos, me bloquearon la cuenta, y me enviaron que la pueden desbloquear pero que pierdo todas las ganancias, en fin. Son unos estafadores. No pagan.

Hello vickaaavictoria,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience. Have you accumulated your winnings with or without an active bonus? Could you please provide more information as to why your verification wasn’t successful?

Would you be so kind and send me all the relevant communication between you and the casino, so we can gather as much information as possible? My email address is kristina.s@casino.guru.

I hope, we will help you to resolve this issue as soon as possible. Looking forward to hearing from you.

Best regards,

Kristina

Dear vickaaavictoria

Can you please specify the reason you are having the second account - Vick*******oria@gmai.com, and are you aware of the rules - 1 customer - 1 account on the Site.

Thank you in advance!

Best regards

I don't have a second account, I used Vulkan from the app. And sometimes it came from the web. That's it. You make any excuse for not paying what is due.

Yo no tengo una segunda cuenta, usaba Vulkan desde la app. Y a veces entraba desde la web. Eso es todo. Ustedes ponen cualquier excusa para no pagar lo que corresponde.

Thank you very much vickaaavictoria for your reply. I will now transfer your complaint to my colleague Viliam who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Hello vickaaavictoria,

I looked at your complaint and will do my best to help you. I would like to invite Vulkan Vegas Casino into this conversation. Casino, can you please specify why did you block the player’s account? If the reason is multiple accounts then send me evidence to my email: viliam.v@casino.guru.

Dear vickaaavictoria

I've looked at the case, the reason you account got locked - is that our security dept. found the duplicating account - Vick****toria@gmai.com

having investigated the case, I believe you've done a typo, you never used the account for bonuses or gameplay.

Thus, feel free to withdraw your winnings out of the main account.

Best regards

Dear vickaaavictoria,

try to withdraw your winnings once again and let me know about your progress, please.

Ok, thank you very much. I will try to do it and I will comment.

Ok, les agradezco mucho. Voy a probar hacerlo y les comento.

Hello, now I have to withdraw the money to my husband's Skrill account, if they cannot be notified. Thanks a lot.

Hola, ahora puse para retirar el dinero a la cuenta de Skrill de mí esposo, si no se puede les aviso. Muchas gracias.

Ready, the money came to the Skrill account ..... thank you very much for your attention.

Listo, llego el dinero a la cuenta de Skrill.....muchísimas gracias por la atención.

Dear vickaaavictoria,

Thank you for using the Casino Guru complaint resolution center. We are glad to hear that your issue got resolved. We will now mark it as 'resolved' in our system. Please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino. We are here to help, but I hope you won’t come across a problem like this again.

Best regards,

Viliam Casino.Guru