Vulkan Vegas Casino - El jugador no puede solicitar un retiro.

Hello, good morning, my account has all the documents approved, but it is not verified. I want to make a withdrawal and I can't.

Olá bom dia minha conta está com todos os documento aprovados, mais não está verificada estou querendo efetuar um saque e não consigo queria saber oq aconteceu e como vai ficar isso

Dear lucasfernandolf,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Could you please advise if all sections of the verification area are marked as approved? Have you contacted casino support regarding the issue? What was their response?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Tomas

Now they blocked my account forever

Agora bloquearam minha conta pra sempre

Hello all,

The player is indeed blocked due to the fact that he's got at least 16 accounts, which is against the rules.

All the accounts used the no-deposit bonus.

Hope this explains.

Best regards

I only have one account I have never had more than one account

eu Só tenho uma conta apenas Nunca tive mais de uma conta

lucasfernandolf,

Have you opened more than one account in the Vulkan Vegas casino in the past? Is there perhaps a chance someone in your household or using the same IP address opened an account in the casino? Please let me know.

There were people at my house who made an account for them in their name, but I only have one account in my name with verified documents

Teve gente na minha casa que fez conta pra eles no nome deles mais eu só tenho uma conta no meu nome com documentos verificados

Dear Tomas, please consider simply several screenshots of player's details:

Hope this clarifies. If the player was at least telling the truth - we could have considered leaving the deposit. But taking into consideration the lies above - the decision to block player's account is final.

Kind regards

I admit I created some accounts even to see if I earned some money but I earned it in an account and they blocked it precisely because I made a lot of money there I just wanted a part of the earnings I'm stuck in debt and that's why I was forced to create several accounts

eu adimito criei algumas contas mesmo pra vê se ganhava algum dinheiro mais eu ganhei em uma conta e bloquearam ela justamente pq eu ganhei muito dinheiro lá apenas queria uma parte dos ganhos estou preso em dívidas e por isso fui obrigado a criar várias contas

lucasfernandolf,

Creating multiple accounts in the casino is forbidden in most casinos. Please understand that creating multiple accounts in order to claim bonuses is an unfair advantage against the casino and against other players who create only one account.

Due to the aforementioned reasons, this complaint will now be rejected. Thank you for your understanding. I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into issues with any online casino in the future.