Vulkan Vegas Casino - El jugador tiene problemas para completar la verificación de la cuenta.

Hi, I've been trying to withdraw my earnings for over a week now. Unfortunately, they always say that my account has not been verified and that I must wait for a confirmation email. I sent all the documents and documents to them but nothing happened for a week. I am always discouraged, I must wait. What can I do there?

Olá, estou tentando sacar meus ganhos há mais de uma semana. Infelizmente, eles sempre dizem que minha conta não foi verificada e que devo aguardar um e-mail de confirmação. Enviei todos os documentos e documentos a eles, mas nada aconteceu por uma semana. Estou sempre desanimado, devo esperar. O que posso fazer lá?

Dear nosleones,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos takes KYC lightly and it might take a few working days to complete this thorough process.

Could you please advise which documents have you already provided and when exactly you sent the last one? Have you provided all the required documents as soon as possible and in the correct format?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Kristina

Yes all documents have been approved but my account is not yet verified. It's been a day since I've sent a message to support and it always says the same thing saying that I have to wait for an email I've been waiting for this email for a month now. now they blocked my money with all the balance inside they said that only unlocking is cancelled all the balance inside my god what a horrible casino

Sim todos os documentos já foram aprovados mais minha conta ainda não tá verificada . Já faz dia que mando msg no suporte e sempre fala a mesma coisa falando que tenho que aguarda um e-mail já faz um mês que estou no aguardo desse e-mail. agora eles bloquearam meu dinheiro com todo saldo dentro falou que só desbloquear se anula todo saldo que a dentro meu Deus que cassino horrível

Dear nosleones

Would you kindly let us know how many accounts you have at VulkanVegas?

Thank you in advance!

Kind regards

I only have one account.

Só tenho uma conta .

Hello everyone,

Thank you both for your replies.

nosleones, are you sure you did not create any accounts in the past? Is there any chance that someone from your household or using the same IP address has also created an account here?

I don't think so, maybe it was my neighbor with my internet we shared.

Acho que não talvez foi meu vizinho com minha internet com nois dividimos .

I don't want to lose my balance because of internet ip I didn't use any fraud to win I want my money.

não quero perde meu saldo por causa de ip de internet não usei fraude nenhuma para ganha quero meu dinheiro .

Thank you very much nosleones for your cooperation. I will now transfer your complaint to my colleague Peter (peter.m@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Hi nosleones,

I have looked at your case and understand the situation. Let me contact the casino and I will do my best to help. I would like to invite Vulkan Vegas Casino to the conversation to participate in the resolution of this complaint.

Hello all,

There have been at least two duplicating accounts discovered, that used the same device, Ip, e-mail structure an no-deposit bonus. Please kindly refer to the screenshots with the details below:

Hope this clarifies the actions by the casino managers.

Kind regards

It was my girlfriend who entered his account on my cell phone. This does not justify blocking the account and balance.

Foi minha namorada que entrou na conta dele no meu celular isto não justifica a bloqueio de conta e de saldo .

Just return my money that I won without any transfer please I really need the money please.

Apenas devolver meu dinheiro que ganhei sem nenhuma traspassa por favor preciso muito do dinheiro por favor .

Hi all,

Thank you for your replies.

Dear Vulkan Vegas Casino team,

Let me ask you a question. Were the winnings made on the first (as in registered first) or on the second account?

The win was generated at the first account.

Kind regards

Thank you Vulkan Vegas Casino team for the information and the email.

Dear nosleones,

The evidence from the casino suggests that there were two accounts opened on the same day and no deposit bonuses were activated. In both cases, an email with your first name was used for registration. Both bonuses were wagered five days later. These are strong arguments supporting the claims of multiple accounts. Let me ask you a question. Did you make the winnings from the no deposit bonus?

Dear nosleones,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.