Vulkan Vegas Casino - El jugador tiene problemas para completar la verificación de la cuenta.

I made my account verification request and so far nothing. Always ask to wait and always give the same answer. ( Hold). But I didn't get any response.

Fiz meu pedido de verificação de conta e até agora nada. Sempre pede pra aguarda e sempre dão a mesma resposta. ( Aguarde). Porém não tive resposta de nada.

Dear Flavio1989nr,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos takes KYC lightly and it might take a few working days to complete this thorough process.

Could you please advise which documents have you provided and when exactly?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Kristina

Thanks. This morning I received the verified account email. Thanks in advance .thanks

Obg. Hoje pela manhã recebi o email de conta verificada. Desde já agradeço .obg

Now. I'm waiting to see if my withdrawal will complete. I'm waiting.

Agora. Estou aguardando pra ver se meu saque vai ser concluído. Estou na espera.

Dear Flavio1989nr

The account specified is completely empty: no personal data, no documents, no gaming activity, no deposits, etc.

Can you please share your account id?

Thank you in advance!

Hello, sir

The reason your transaction was delayed is due to above-mentioned reason - another account was discovered.

But since there was no gaming activity, the withdrawal was approved.

Kind regards

My withdrawal has not been approved yet. I've been waiting since 05/31/22.

It's still pending, it's taking too long. aha

Meu saque ainda não foi aprovado . Estou aguardando desde o dia 31/05/22.

Ainda está pendente, tá demorando muito. Jajá

Dear sir,

Please refer to the screenshot showing, that the transaction was approved

Please provide a screenshot, that states, that the transaction is in status "New".

Thank you in advance!

Wow....👏👏👏👏👏👏 Thank you so much.

Uau....👏👏👏👏👏👏 Muito obrigado .

Hello everyone,

Thank you Vulkan Vegas Casino for your quick assistance with this case.

Flavio1989nr, I will keep this complaint opened until your confirmation regarding successful withdrawal. Please let me know as soon as you receive the payment. Thank you in advance.

OK. It's been 3 days today and my withdrawal still hasn't hit my account. A damn delay.

Ok. Hoje faz 3 dias e me saque ainda não caiu em minha conta. Uma demora Danada .

🤬 I'm already sick of the site, my withdrawal is back and now it will take longer for me to be able to withdraw again. How boring.

🤬 tô indiguinado já com o site , meu saque voltou e agora vai demorar mais tempo pra mim poder sacar novamente. Que chato.

Hello,

The reason the withdrawal was canceled is due to a decline from the player's bank

The new withdrawal was approved, in case of fail - please kindly use the alternative withdrawal method.

Kind regards

Our. For the second time my withdrawal was refused. This is a bad site. Not even the withdrawal function via pix has . I haven't had any problems like this before. I'm already discouraged with this house.

Nossa. Pela segunda vez foi recusado meu saque. Péssimo site essa. Nem a função saque via pix tem . Ainda não tinha enfrentado problemas parecido com esse. Já estou desanimado cm essa casa.

I made a new withdrawal request via Astropay. If I don't get my money back, I'll go back to claim it again.

Fiz um novo pedido de saque via Astropay . Se não cair meu dinheiro voltarei para reclamação novamente.

Hello,

We would like to confirm that the player cancelled the withdrawal requests via Astropay (which could have been a good alternative)

Thus, the withdrawal via bank transfer was approved (again)

Kind regards

I had to cancel Astropay because it has an error. I made a new withdrawal request via credit card. I'll be back if it doesn't work.

Precisei cancelar o Astropay pois apresenta erro. Fiz um novo pedido de saque via cartão de crédito. Voltarei se caso não funcionar.

Hello everyone,

Thank you both for your cooperation.

Flavio1989nr, please keep us updated and let us know if the withdrawal was successful.

Good morning . Today, 6/8/2022, so far, I still haven't received my money....I'm waiting.

Ola bom dia . Hoje dia 08/6/2022 até o momento nada de receber meu dinheiro....estou aguardando.

I went back. Very upset and indiguinated, that's it. 4 time my loot comes back. Multiple attempts by bank account and credit card.

I placed a new order again today. Through Ecopays, ....hope it works this time. I need to solve my problem soon. Urgent.

Voltei. Muito chateado e indiguinado, já é. 4 vez que meu saque volta. Várias tentativas pela conta bancária e pelo cartão de crédito .

Fiz um novo pedido Novamente hoje. Através do Ecopays, ....espero que dê certo dessa vez. Preciso que resolvo logo meu problema. Urgente.

Hello, Flavio1989nr

According to our records, you have received the winnings.

Please confirm.

Kind regards

Yup. I received . thank you very much

Sim. Recebi . Muito obg

Awesome news, Flavio1989nr. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.