Vulkan Vegas Casino - El retiro del jugador fue rechazado.

Hi

I ask for your help ...

I've played a little earlier at Vulkan Vegas Casino.

After several deposits, I won money in 2017 eur after I uploaded all the requested documents, in chat an advisor told me that you still need time ......

Payment was declined for no reason, and as of today my account has been blocked, no one answers me on the phone or e-mail.

That doesn't exist ......

I ask for your help ...

Regards

ATTILA

Hallo 

Ich bitte Sie um hilfe....

Ich habe bischer beim Vulkan Vegas Casino gespielt.

Nach mehrere einzahlungen,habe ich geld gewonnen 2017 eur nachdem habe ich alle angeforderte dokumenten hochgeladet,in chat hatte mir eine berater gesagt das Sie noch zeit brauchen......

Auszahlung wurde abgelehnt ohne grund,und seit heute ist mein konto gesperrt meldet sich keine am telefon und e mail.

Das gibts nicht......

Ich bitte Sie um Hilfe....

Grüße 

ATTILA

Hello Attilla,

Thank you very much for submitting a complaint and I'm really sorry to hear about your issue with Vulkan Vegas Casino. Allow me to ask you a few question before we would move forward.

Is this your first ever withdrawal request in the casino? When exactly did you try to withdrawal? Is your account already verified? Did you use any bonus?

Please note that if it's your first withdrawal, it might take up to 14 days after you verify yourself to process the withdrawal and that many casino closed the player's account until the verification is complete.

Also please forward any relevant proof or screenshots to nikolas.b@casino.guru.

Regards,

Nick

Hello Attila, Nick

According to VulkanVegas T&Cs:

"5.5. You may only open a single account (Main) on the Website. Any other account you open on the Website will be considered as a "Duplicate Account"."

The player has at least two active accounts:

1) Atti***anyo88@gmail.com

2) Ne***lemesati88@gmail.com

Name, Last name, DOB are exactly the same, as well as the device and IP address.

Hope this clarifies the matter.

Best regards

Hello Nick

That is no truth.

I have registered on a single account,

I got over Atti *** anyo88@gmail.com , registered and verified. This is the only account where I have given my data.

I ask the casino for a confirmation or a screenshot of the alleged! Ne *** lemesati88@gmail.com ! Registration with player name and date of birth to confirm that this is about truth and not about saving money when you win.

I don't think it's FAIR, when paying out it always happens with the same game.

I continue to ask for my money and ask for your help.

Hallo Nick

Das entschpricht keine warheit.

Ich habe mich registriert auf eine einzige Konto,

Ich habe mich über Atti***anyo88@gmail.com,registriert und verivizieren lassen.das ist einzige konto wo ich meine daten gegeben habe.

Ich bitte der Casino ein bestätigung oder ein screenshot von angebliche !Ne***lemesati88@gmail.com!registrierung mit spieler name und geburtsdatum zum bestätigen das hier um wahreit geht und nicht um geld sparen beim gewinn.

Es finde ich nicht FAIR,beim auszahlung kommt es immer vor mit gleiche Spiel.

Ich fordere weiterhin mein geld,und bitte dir um hilfe.

Dear Vulkan Vegas,

Could you please forward us the proof of your statement to nikolas.b@casino.guru? Will be waiting for your respond.

Regards,

Nick

Hello,

The proofs have been provided.

Best regards

Dear Attila,

Based on the proof we received from the casino - which showing 2 different accounts registered both last moth under your name - we will be now forced to reject the complaint. I'm really sorry that we could not help you more but there was a clear breach of casino terms from your side.

Please keep in mind that you are never allowed to open more than 1 account in any casino and if you do, the casino has every right to close your account and void your winnings.

If you will come across any other trouble in the future, feel free to contact us. We will try our best to help you out.

Regards,

Nick