Vulkan Vegas Casino - El retiro del jugador ha sido cancelado.

Then...

I'm struggling to make a serve, and it's been horrible.

Yesterday when I finally managed to request the withdrawal and they process the withdrawal, today to my surprise, they had canceled my withdrawal.

I want what is rightfully mine.

I deposited, I won and now I want my money!

Então...

Eu estou lutando para fazer um saque, e está sendo horrível.

Ontem quando finalmente consegui solicitar o saque e eles processar o saque, hoje para a minha surpresa, tinham cancelado o meu saque.

Eu quero o que é meu por direito.

Depositei, ganhei e agora quero meu dinheiro !

Dear ingridoliveira970,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Have you made any successful withdrawals before? Could you please confirm that you have passed the KYC verification?

Have you tried discussing this issue with the casino? Please forward all the relevant communication between you and the casino to kristina.s@casino.guru, or alternatively, post it here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Dear ingridoliveira970

I can see multiple successful withdrawals. Currently, you have "zero" on your balance.

Please let us know if your claim is still actual.

Thank you in advance!

Best regards

Thank you Vulkan Vegas Casino for looking into this issue for us.

Dear ingridoliveira970,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.