Vulkan Vegas Casino - La cuenta del jugador está cerrada debido al estado bloqueado.

My account would be blocked..... I told the first support that I violated the rules. I should play 16.2 from Slovakia and 27.2 from Sweden... I sent hotel confirmation that I was in Slovakia... This was not accepted

Es würde meine Konto gespert..... Die erste support sagte ich dass ich gegen die Regeln verstoßen. Ich sollte mich 16.2 von Slowakei und 27.2 von Sweden spielen... Ich habe hotel bestätigung geschickt dass ich in slowakei war... Diese wurde nicht akzeptiert

Dear somisomiso,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Vulkan Vegas Casino.

Please allow me to ask you a few questions, so I can better understand the situation.

• Did you provide the casino you were in Sweden as well?
• Was that confirmation accepted?
• Could you please explain what is the country you filled in your player profile during registration?
• Could you please share your communication with the casino where they justify why the confirmation wasn't accepted?
• Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

I have never been to Sweden. In those days I played from Germany....

I'm not sure but I think Germany is a few months ago

Nobody told me why this confirmation was accepted.

I have paid over 1000€ since February 16th and no one has reported me for violating the rules. Only this Monday was my account blocked and I was supposed to contact support

Ich war nie in Sweden. In diese Tag habe ich von Deutschland gespielt....

Bin ich nicht sicher aber ich denke Deutschland aber ist paar Monaten schon

Niemand hat mir gesagt warum war diese Bestatigung akzeptiert.

Ich habe seit 16.2. über 1000€ eibezahlt und niemand hat sich wegen Regeln verstoß gemelden erst diese Montag war meine Konto gespert und ich soll support kontaktieren

I have sent you the first and last communication with support by email

Ich habe Ihnen die erste und letzte komunikation mit support per mail geschickt

Hello,

The player may continue using the service.

Regards

Many thanks to the whole CasinoGuru team....

Vielen Dank auf ganze Team CasinoGuru....

I thought that the situation would clear up...but apart from the fact that I lost my bonus worth 600€ and also 100 free spins worth 100€...this casino wants to transfer my money to me...

Ich habe gedacht das die Situation klart sich ....aber aussen dem ich meine Boni in hohe 600€ verloren habe dazu auch 100 freispielen in 100€ wert ... Mochte mir diese Casino meine geld uberweisen...

Always new documents!!! My bank statement document was rejected for no reason....

Immer wieder neue Dokumente!!! Ohne Grund war meine KontoAuszug Dokument abgehlent....

Thanks for the continuous updates from both parties.

Dear somisomiso,

Did you manage to complete the verification of your account?

If the issue persists, please share more details regarding what obstacles you are facing.

I'll await your reply.

Thank you very much for your help... In the end, everything worked out....

Vielen Dank für die Hilfe... Am Ende hat sich alles erledigt....

But I still lost over 600€ in bonus money and 100 free spins worth 100€... Support is a disaster 🤷‍♂️

Aber trotzdem habe ich verliert über 600€ in Bonus Geld und 100 freispielen in 100€ Wert... Support ist eine Katastrophe 🤷‍♂️

Dear somisomiso,

Since both you and the casino confirmed the issue was resolved, we'll close the complaint as resolved. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Tomas

Casino.Guru