Vulkan Vegas Casino - La cuenta del jugador fue bloqueada.

HI! DEAR, GOOD AFTERNOON!

I am extremely upset about this VULKAN VEGAS casino. I got a bonus, I played and I won. I made the deposit as requested by the website so you can request the withdrawal of my winnings. I sent all my personal documents as requested too and nothing from VUÇKAN VEGAS VERIFYING MY ACCOUNT. After numerous unsuccessful attempts with the online chat, which only asked to wait for the verification to be completed, I sent an email this afternoon and to my surprise, when trying to enter the site I saw that vulkan vegas blocked my account. And now? Where's my money? What about my documents I sent? I trusted the site, I trusted because I saw the reputation here too. I kindly ask you to help me unlock the account please.

user? SLORISS@OUTLOOK.COM

OLÁ! PREZADOS(AS), BOA TARDE!

Estou extremamente chateado com esse cassino VULKAN VEGAS. Ganhei bonus, joguei e ganhei. Fiz o depósito conforme solicitação do proórpio site para pode solicitar a retirada dos meus ganhos. Enviei todos meus documentos pessoais conforme solicitado também e nada da VUÇKAN VEGAS VERIFICAR MINHA CONTA. Após inumeras tentativas sem sucesso com o chat online, que so fazia pedir para aguar a verificação ser concluida, eu enviei um email na tarde de hoje e para minha surpresa, ao tentar entrar no site vi que o vulkan vegas bloqueou minha conta. E agora? cade meu dinheiro? E meus documentos que enviei? Eu confiei no site, confiei pq vi a reputação aqui tbm. Peço encarecidamente que me ajudem a desbloquear a conta por favor.

usuario? SLORISS@OUTLOOK.COM

Hello sloribruno,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Vulkan Vegas Casino. Please allow me to ask you a few more question before we would move forward.

When exactly did you begin the verification process? Which documents are already approved and which are still pending? When exactly was your account blocked?

Please note that it is common that the casino close the player's account until the verification is finished.

Looking forward to your answer.

Regards,

Nick

Dear sloribruno

Would you kindly tell to CasinoGuru representative how many accounts you have at Vulkanvegas, and how many no-deposit bonuses you'd used at each of them?

Thank you very much in advance!

Kind regards,

VulkanVegas

Hello sloribruno,

We haven't hear from you in a while. Please note that if we won't get any respond within the next 7 days, the complaint will be rejected.

The complaint will be now rejected for the above mentioned reason.