Vulkan Vegas Casino - La cuenta del jugador fue bloqueada.

Yesterday I verified myself on the site for the first time and uploaded all the documents. Today I see that my account has been banned because I already have several accounts. However, none of these accounts are verified, nor have I activated any type of bonus funds for a new account. That means I didn't cause any harm to the casino through my accounts. I didn't even cash out. Why can I deposit, but then my account is blocked the first time I try to withdraw.

Ich habe mich gestern das erste mal auf der der Seite verifiziert und alle Dokumente hochgeladen. Heute sehe ich, dass mein Account gebannt wurde, weil ich schon mehrere Konten besitze. Jedoch ist keins dieser Konten verifiziert, noch habe ich irgendeine art von Bonusguthaben für einen neuen Account aktiviert. Das heißt, ich habe dem Casino keinen Schaden durch meine Konten zugefügt. Ich habe nicht mal was auszahlen lassen. Wieso kann ich einzahlen, aber dann wird mir beim erstmaligen auszahlungsversuch das Konto gesperrt.

Hello Ngod2,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Vulkan Vegas Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise why did you create multiple accounts in the casino? Is there any way you can prove that you did not use any bonuses on your previous accounts or withdraw any winnings? How long have you been playing on this specific account? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

I had 2 accounts because I couldn't remember the login details. I can only remember the most recent account. However, as far as I know all accounts are blocked, of course if I can log in I can prove that I haven't used any bonuses or withdrawn any winnings. I used the old accounts months ago and the current one for a few days only. I tried to write to the casino support yesterday but they told me that duplicate accounts are forbidden and my winnings and deposits will not be given to me. Verification was only completed for one account.

Ich hatte 2 Konten, weil ich mich nicht mehr an die Einlogdaten erinnern konnte. Ich kann mich nur noch an das aktuellste Konto erinnern. Jedoch sind laut meines Wissens alle Konten gesperrt, wenn ich mich einloggen kann, kann ich natürlich beweisen, dass ich keine Boni benutzt oder gewinne abgehoben habe. Ich habe die alten Konten vor Monaten mal benutzt und das aktuelle für ein paar Tage nur. Ich habe gestern versucht mit dem Support des Casino zu schreiben, jedoch haben sie mir gesagt, dass Doppelaccounts verboten sind und mir meine Gewinne und Einzahlungen nicht gegeben werden. Verifizierung wurde auch nur bei einem Account komplett gemacht.

Dear Ngod2

Could you please provide your account ID, since we were unable to identify your gaming account by ngod**nnis2@gmail.com

Kind regards

Dear Ngod2

We'd like to confirm that the account registered under sup**upi90@web.de will remain permanently blocked.

You make continue playing with a disputed account. It's been unlocked.

Kind regards

Hello Ngod2,

Can we consider your case as resolved? Please let us know to close the complaint accordingly.

Hello,

We'd like to confirm, that starting from 19.12.2022 14:46:19 (UTC) the account is unlocked.

Kind regards

Hello Ngod2,

Can you confirm the casino's statement?

Dear Ngod2,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.