Vulkan Vegas Casino - La cuenta del jugador fue bloqueada.

My son introduced me to this casino, I liked it and I created an account, I won free spins, I played, I won funds, I deposited and requested a withdrawal, then I received confirmation in the email that my withdrawal request had been accepted! But to my surprise, my account was blocked, along with mine, because the 2 of us played on the same device!

So they're claiming that we violated the terms and that's why they can block our account and have no obligation to return the funds!

I felt like a fool!

Meu filho me apresentou esse casino, gostei e criei uma conta, ganhei giros gartis, joguei, ganhei fundos, depositiei e solicitei um saque, logo em seguida recebi a confirmacao no email que minha solicitacao de saque havia sido aceita! Mas, para a minha supresa minha conta foi bloqueada, junto com a do meu porque nos 2 jogamos no mesmo dispositivo!

Entao, estao alegando que violamos os termos e que por isso, eles podem bloquear nossa conta e nao tem obrigacao de devolver os fundos!

Me senti uma trouxa!

Hello Raimunda004,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Vulkan Vegas Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your son is also still playing in the casino? Was his account blocked too? Did you both use bonuses when playing there? Since when are the withdrawals pending?

Looking forward to your answer.

Regards,

Nick

My son's account was also blocked, he met vulkan vegas in his no deposit bonus suggestions... he didn't make a deposit, but I did!

I won an amount of 800 reais, and to request the withdrawal, I had to make the first deposit and continue playing at the casino, when I reached 600 reais, I was allowed to request the withdrawal.

A conta do meu filho tambem foi bloqueda, ele conheceu o vulkan vegas nas suas sugestoes de bonus sem deposito... ele nao chegou a fazer deposito, mas eu sim!

Ganhei um montante de 800 reais, e pra solicitar o saque, tive que fazer o primeiro deposito e continuar jogando no casino, quando cheguei a 600 reais, foi permitido solicitar o saque.

I requested the withdrawal 1 week ago, but after I requested and sent the documents for verification, my account was blocked

Solicitei o saque a 1 semana, mas depois que solicitei e maandei os documentos pra verificacao bloquearam minha conta

Hello all,

The player's account was blocked due to violation of T&Cs of the casino - multi-accounting and bonus abuse.

At least 4 accounts were discovered, that have same IP address, device and no-deposit bonus activation, which is against the Bonus T&Cs specified.

Hope this clarifies.

Kind regards

So, do you agree to use the same device, ask for the deposit from the customer, and after the deposit is made, do you simply block the account and claim violation of the terms?

Who is really wrong in the story?

This is disrespectful to your customers!

Entao, vcs aceitam usar o mesmo dispositivo, pedem o deposito para o cliente, e depois que o deposito é feito, voces simplismente bloqueiam a conta e alegam violacao nos termos?

Quem é realmente o errado na historia?

Isso é um desrespeito com seus clientes!

So, they won't return my money or pay what I won?

I took the test and asked my daughter and son-in-law to download the app, create an account and play both on the same device!

And the funny thing is that their account works normally, since they just lost and didn't win anything!

Had they not violated the terms?

Or are the terms only violated if the customer earns funds?

Have common sense and return at least the money I deposited!

Entao, nao vao devolver meu dimheiro e nem pagar o que ganhei?

Eu fiz o teste e pedi pra minha filha e meu genro baixarem o app, criarem uma conta e jogarem os dois no mesmo dispositivo!

E o engracado, é que a conta deles funcionam normalmemte, uma vez que eles apenas perderam e nao ganharam nada!

Nao teriam eles violados os termos?

Ou os termos so sao violados caso o cliente ganhe fundos?

Tenham bom senso e devolvam ao menos o dinheiro que depositei!

Dear Vulkan Vegas Casino,

Can you please clarify if there will be any refund or payout made and if the other accounts will remain active anyway to prevent any further missunderstanding?

Hello Nick,

According to our records, all the accounts that were discovered are blocked and were blocked 10 days ago.

Unless the player made 4+ duplicating accounts.

Dear Raimunda004, can you please provide the account IDs that remain unlocked and that were created via the same device and used the same no-deposit bonus?

Thank you in advance!

Kind regards

Dear Vulkan Vegas Casino,

I just wanted to end the discussion, as a casino lover, I had a deep regret when I created an account with you and went through this inconvenience!

If possible, just return the money I deposited... I will be grateful!

But if that's not possible, that's not a problem either.

I just wish from the bottom of my heart that you don't treat your customers like that again!

When we lose, we don't complain... but when we win, we just want what's ours!

Have a great day everyone!

Caro Casino Vulkan Vegas,

So queria encerrar a discussao, eu como amante dos cassinos, tive um desgosto profundo ao criar um conta com voces e passar por esse transtorno!

Se possivel, devolvam apenas o dinheiro que depositei... ficarei grata!

Mas, se nao for possivel, tambem nao tem problemas.

Desejo apenas, do fundo do coracao que vcs nao tratem os clientes de voces desse jeito novamente!

Quando perdemos, nao reclamamos... mas, quando ganhamos, queremos apenas o que é nosso!

Tenham todos um otimo dia!

Dear Nick,

Thank you so much for all the support and love you have with all of us!

I leave here my thanks and my admiration for you!

Caro Nick,

Muito obrigado por todo o suporte e carinho que tens com todos nós!

Deixo aqui meus agradecimentos e minha admiracao por voce!

Thank you Raimunda004 for contacting us. I'm sorry if the case didn't go as planned but in case of account duplicity there isn't much we are able to do as well.

Wish you best luck in the future and do not hesitate to contact us if you will come across any other trouble again in the future, we will gladly try to help you.

Regards,

Nick