Vulkan Vegas Casino - La cuenta del jugador ha sido bloqueada.

When my fiancé uploaded her account, my account was blocked

Als meine verlobte ihr kont hochgeladen hat wurde mein konto gesperrt

Dear Daniel,

Thank you very much for submitting your complaint. Before we move forward with this complaint, I have a question. I see that you’ve submitted 2 complaints, this is the first one and the second one is for Vulkan Casino and they are both mentioning the same issue.

Please, be so kind and specify, whether these 2 complaints are 2 separate ones, or you’ve made a mistake and submitted 2 complaints.

If you’ve submitted 2 complaints by mistake, please specify which casino you have a problem with – Vulkan Vegas Casino, or Vulkan Casino.

Thank you in advance for your reply.

Best regards,

Kristina

No that's so volcano vegas 472.09 and Rizk375 euros

Nein das ist so vulkan vegas 472.09 und Rizk375 euro

So Rizk didn't approve of my Revolut account

Also Rizk war nicht einverstanden mit meinem Revolutkonto

Danny, we currently have 2 complaints published - one is for Vulkan Vegas Casino (this one) and the second is for Rizk Casino. Please keep information separated for both complaints and let's continue resolving the complaint for Vulkan Vegas Casino in this thread. Thank you for understanding.

Would you be so kind and describe the situation in more details? I am not quite sure I understand exactly what happened.

Dear Danny,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Additional comments from Danny:

"When my fiancée uploaded her account, which we also share, the account was blocked"

Additional comments from Danny:

"Als meine Verlobte ihr konto hochgeladen hat,das wir auch gemeinsam nutzen wurde der account gesperrt "

Hello Danny,

I am sorry, but for me to fully understand what might happened, I need you to provide more details. Which account your fiancé uploaded? Do you both have accounts at the same casino? Or do you use both one account? Or do you only share one bank account?

Have you received any statement from the casino regarding this issue? If yes, please forward any relevant communication between you and the casino to kristina.s@casino.guru.

Dear Danny,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide more details in the given time frame, we will reject your complaint.

Danny, thank you for your email, however you haven’t answered any of my previous questions. Please check my last reply and try to assist. All requested information is essential if we wish to proceed with the case. If you fail to provide the required information, I will be forced to reject this complaint. Thank you for understanding.

Please understand, that it is very difficult for us to proceed with this case without supporting evidence or you cooperating. We would like to help you, but it’s impossible for us at this time and we are forced to reject your complaint.

Sorry we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino and we will try our best to help.