Vulkan Vegas Casino - La cuenta del jugador ha sido bloqueada.

Hello! Today my Vulkan account was blocked. I have never had a single problem. It is an account used for fun. From vulkan they tell me that there is suspicious activity. I have fully verified account. In addition, I had withdrawals in process, which they cannot tell me if they are going to be confirmed.

I wait fast answer

Hola! Hoy me bloquearon la cuenta de Vulkan. Nunca he tenido un solo inconveniente. Es una cuenta utilizada para diversión. Desde vulkan me dicen que hay actividad sospechosa. Tengo la cuenta totalmente verificada. Además, tenia retiros en proceso, que no saben decirme si van a ser confirmados.

Espero pronta respuesta

Dear federicoter87,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. We have noticed that you submitted 2 identical complaints, but the casinos were different. Before we proceed with this complaint, could you please clarify which casino is this complaint about? Please, post here a link to this casino so we can be sure.

Thank you very much in advance for your reply.

Best regards,

Kristina

Hello! If it was my mistake! My complaint is about this! I would like to know what is suspicious activity. Because I can't be accused of something so serious when I only use my account to have fun!

https://vulkanvegas.com/es

Hola! Si fue un error mío! Mi queja es sobre este! Me gustaría saber que es actividad sospechosa. Porque no se me puede acusar de algo así tan grave cuando solo utilice mi cuenta para divertirme!

https://vulkanvegas.com/es

Regardless of whether you can recover the account, suspicious activity, according to their terms, is fraudulent activity and other detailed issues! I have never done such an activity! In addition, deposits have been made through always personal accounts! I have never made payments with a credit card! For this reason, I do not understand the argument! I hope they can solve this inconvenience soon

Independientemente que pueda recuperar la cuenta, actividad sospechosa, de acuerdo sus términos , es actividad fraudulenta y demás cuestiones detalladas! Nunca he realizado una actividad dicha índole! Además los depósitos han sido Realizados mediante cuentas siempre personales! Nunca he realizado pagos con tarjeta de crédito! Por este motivo, no entiendo el argumento! Espero pronto puedan resolver este inconveniente

Thank you very much for your reply, federicoter87. Have you made any successful withdrawals before? Have you accumulated your winnings with or without an active bonus?

Could you please advise when exactly you created your account?

Additionally, please forward all the relevant communication between you and the casino to kristina.s@casino.guru. Alternatively, you can post it here.

Hello. Yes, I have made withdrawals and I have never had any problem until now. Regarding the creation of the account, I couldn't tell you the exact date because I can't access it.

I am looking forward to your response

Hola. Si, he realizado retiros y nunca he tenido ningún inconveniente hasta este momento. Respecto a la creación de la cuenta, no sabría decirte la fecha exacta porque no puedo acceder a la misma.

Espero su respuesta

Thank you very much, federicoter87, for your cooperation. I will now transfer your complaint to my colleague Branislav (branislav.b@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

OK thanks

Ok gracias

Dear federicoter87

Can you please double-check the disputed amount?

Since there is ARS 98.23 (0,48 eur) on your account. Which is below the withdrawal threshold.

Where does the $200,000 ARS come from? Do you have another account/-s ?

Best regards

Hello! No, just that account! The withdrawals as I mentioned were in progress! They have already been accredited! The account is still locked

Hola! No, sola esa cuenta! Los retiros como comenté estaban en progreso! Ya fueron acreditados! La cuenta aún sigue bloqueada

Greetings all,

Thank you both for the updates, and I am sorry for the delayed reply.

Dear federicoter87,

From now on, I will assist you with your complaint.

Considering your last post, do I understand correctly that all your pending withdrawals have been successfully processed and credited to your payment method? Has your account been blocked with the remaining balance less than the minimum amount for withdrawal as was mentioned above?

Hello! Yes, luckily all withdrawals have been credited to me! Regarding your second question, there is practically no money in the account! So it wouldn't be a problem

Hola! Si, por suerte se me ha acreditado todos los retiros! Respecto a su segunda pregunta, prácticamente no hay dinero en la cuenta! Así que no sería un problema

Alright, federicoter87, I understand, and thank you for the update.

Please note the casino has the right to close a player's account at any time without providing a reason. We accept it if all the player's remaining balance has been paid out.

So, can I consider this complaint resolved, please?

OK thanks

Ok gracias

Thank you, federicoter87, for confirmation and for using the Casino Guru complaint resolution centre. As the issue has been successfully resolved, we will now mark your complaint as 'resolved' in our system. Although I sincerely hope it will not happen, please do not hesitate to contact us in the future if you run into any issues with this or any other casino. We are here to help.

Thank you, Vulkan Vegas Casino Team, for your cooperation.

Best regards,

Branislav, Casino.guru