Vulkan Vegas Casino - La retirada del jugador se ha retrasado.

On June 30th I gave 12000 euros in the payout and again and again the payouts are refused. They probably do that in thousand euro steps. I have to apply again and again and so it is always delayed

Ich habe am 30.6 12000 Euro in die Auszahlung gegeben und immer wieder werden Auszahlung abgelehnt die machen das wohl in tausend Euro Schritten ich muss immer wieder neu beantragen und so zögert es sich immer weiter nach hinten

Dear MIKEGOSCH1,

Thank you for submitting your complaint. I’m very sorry to hear about your problem. Could you, please, confirm that this was your first attempt for a withdrawal? Did you successfully pass the KYC (verification) process?

Have you tried contacting the casino regarding this issue? If you saved any communication between you and the casino, please forward it to kristina.s@casino.guru.

I hope we will be able to help you as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Yes verticalization is just got a payment confirmation of 2000 euros vll it works yes we still wait for now from lg i will contact lg

Ja vertifizierung ist durch habe gerade ne Auszahlung Bestätigung bekommen von 2000 Euro vll klappt es ja doch noch wir warten erstmal ab lg ich werde mich melden lg

MIKEGOSCH1, thank you for your reply. I will keep this complaint opened and please let me know if there is anything new.

Hi MIKEGOSCH1,

Did you receive your withdrawal, or is there anything new, please?

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.