Vulkan Vegas Casino - La retirada del jugador se ha retrasado.

Hello dear casinogoru team on 18.4 I had 170€ paid out is still being processed and on 20.4 once 100€ actually my money is always on it after one day. But what bothers me is that the support says that the money has already been transferred, which is a lie because my payment history is still being processed.

Hallo liebes casinogoru team am 18.4 habe ich einmal 170€ auszahlen lassen ist immer noch in Bearbeitung und am 20.4 einmal 100€ eigentlich ist mein geld immer nach einem tag drauf. was mich aber stört ist das der support sagt dass ,das geld schon überwiesen wurden ist was aber eine lüge ist weil in meiner Zahlung historiere immer noch in Bearbeitung steht.

Dear Kendos1990,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. If you don’t receive your winnings by then, please, let us know and we will try to help you. Thank you for your understanding.

Best regards,

Kristina

Dear Kendos1990

According to our records, the transaction 573a1c3e-c521-4cd7-89ae-76a571355b0c was successfully confirmed by the Casino and processed by the payment provider,

transaction 065418f0-d460-498e-a65a-eb97942504dc was confirmed by the Casino and is currently being processed by the payment provider.

As the support operator said, we should give it up to 5 workings days for money to get cleared onto your bank account.

Hope this clarifies

Kind regards

Dear Kendos1990

According to our log, the transaction 065418f0-d460-498e-a65a-eb97942504dc  is also complete. Can you please confirm you've received the money and the complaint can be closed?

Thank you in advance!

Kind regards

Yes, I got the money, now all that's missing is the transaction

babce6e8-c14d-426f-ae61-f576fbfa2e23

7be9d344-8c30-487f-be0d-84fa62e8acd6

Then everything would be fine

Ja ich habe das Geld bekommen jetzt fehlt nur noch die Transaktion

babce6e8-c14d-426f-ae61-f576fbfa2e23

7be9d344-8c30-487f-be0d-84fa62e8acd6

Dann wäre alles gut

It would be nice to get an answer

Wäre schön auch mal darauf eine Antwort zu bekommen

This transaction is also missing, otherwise everything would be great and there would be no more complaints

0753ae0a-d660-44fa-8218-3308cc3f30fc

Diese Transaktion fehlt auch noch ansonsten wäre alles top und keine Beschwerden mehr da

0753ae0a-d660-44fa-8218-3308cc3f30fc

Hello everyone,

Thank you VulkanVegas Casino for your assistance.

Kendos1990, do I understand correctly that you have requested 3 new withdrawals?

Yes, that's right, if the money is on it I'll let you know

Ja das ist richtig wenn das Geld drauf ist sag ich bescheid

Hello,

According to our records, there is only one transaction (0753ae0a-d660-44fa-8218-3308cc3f30fc) that is being processed by the payment provider since yesterday (25.04.2022 07:14:30 (UTC))

The rest was paid out.

Dear Kendos1990, can you confirm?

Thank you in advance!

Best regards

Yes, that's right, only the 110 euros are missing

Ja das stimmt es fehlen nur noch die 110 Euro

Sounds like we are on the right track. Kendos1990, I will keep this complaint opened until your confirmation regarding successful withdrawal. Please let me know as soon as you receive the last payment.

The last payment is still missing requested on 25

Die letzte Zahlung fehlt immer noch beantragt am 25

Dear Kendos1990

According to our records, the last pending withdrawal request was completed at 28.04.2022 07:45:54 (UTC)

Can you please confirm the money was received, and the complaint may be closed?

Thank you in advance!

Kind regards

Yes, everything is fine, I got everything, I just had something paid out again, but everything is ok 👌

Thanks vulkanvegas.com

Ja alles in Ordnung habe alles bekommen habe zwar wieder was eben auszahlen lassen aber alles ok 👌

Danke vulkanvegas.com

Awesome news, Kendos1990. As all disputed transactions from the complaint have been successfully received, we will now close this complaint as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.