Vulkan Vegas Casino - La retirada del jugador se ha retrasado.

Hello dear casinogoru team, I was really lucky the first time and won a total of 11,000 euros. I wanted to state this again just to be on the safe side.

vulkanvegas has always paid out so far, only with such a sum I'm just careful.

the payment has been requested but nothing has happened so far.

Hallo liebes casinogoru team ich hatte das erste mal richtig glück und insgesamt 11000 euro gewonnen bei der summe wollte ich das hier einmal noch angeben nur zur sicherheit.

vulkanvegas hat bis jetzt immer ausgezahlt nur bei so einer summe bin ich halt vorsichtig.

die Auszahlung ist beantragt aber bis jetzt noch nichts passiert.

Dear Kendos1990,

Thank you very much for submitting your complaint. I’m sorry to hear about your concern. Could you please specify how many days ago was your withdrawal requested and if you’ve accumulated your winnings with or without an active bonus?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.

Knowing from your previous complaint that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it.

Looking forward to hearing from you. Thank you in advance.

Best regards,

Petronela

payment was ordered by me yesterday. I won the big wins without a bonus.

up until now i have never had any problems with payouts i just heard that casinos don't like to pay you out if you win big i'm sure that there won't be any problems this time either i'm just being careful.

auszahlung wurde gestern von mir in auftrag gegeben. Die großen gewinne habe ich ohne bonus gewonnen.

bis jetzt hatte ich nie probleme mit auszahlung ich habe nur halt gehört das casinos bei größeren gewinne einen nicht gerne auszahlen ich bin mir sicher das es auch diesmal bestimmt keine probleme geben wird bin halt nur vorsichtig.

Dear Kendos1990

Congratulations on your win!

Can you please specify which T&Cs of the casino are breached that caused creating the complaint?

Thank you so much in advance!

Kind egards

Hello there is no complaint as such! I'm just amazed why the amount is still there as such.

I'm just happy since winning. Vulkanvegas is so serious and rtp has been amazing until now

Many thanks also to the Casinogoru team, I will definitely donate something to you!

Hallo es gibt als solches keine Beschwerde ! bin nur halt verwundert warum der betrag noch als solches da steht.

bin halt auch seit dem gewinn einfach nur happy. Vulkanvegas ist sowas von seriös und rtp ist bis jetzt der Wahnsinn gewesen

Vielen dank auch ans Casinogoru Team ich werde Defenetiv an euch was spenden !

2500 have already been transferred thanks!

When everything is there I will let you know

2500 wurden schon überwiesen danke !

Wenn alles da ist gebe ich bescheid

Thank you very much, Kendos1990, for the update. The least I can do is to leave this complaint open until your confirmation regarding successful withdrawal of all your winnings. Please keep me informed. 

Only 2000 are missing then everything would be there

Es fehlen nur noch 2000 dann wäre alles da

Perfect 🙂 Please let me know when you receive the remaining amount. Hopefully, it won't take much longer.

everything has come! vulcanvegas 10/10 without much discussion or headaches

es ist alles gekommen ! vulcanvegas 10/10 ohne grosses diskutieren oder kopfschmerzen

As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, Kendos1990, for your cooperation and confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru